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Mine worked (sort of) the day I picked it up. Salesguy used his laptop to sign me up and I tested the app. The app isn't very good and might work 50% of the time. I usually have to send the same command at least twice to get it to work. Very common complaint here. Also, the "My Ram" app...

Ya, that's definitely wrong! It's shocking how little these Ram tech know about the products they're supposed to be able to service. @RamCares & FCA should really be working with the dealers to get their techs trained and certified on these platforms.

How does it behave the same when you're not near your office?

It's not going to do any better. http://www.fuelly.com/car/ram/1500/2019?engineconfig_id=411&bodytype_id=14&submodel_id=

The Garmin in my last truck was updated 4 times in 2.5 years. That's how it should be.

They will continue this as long as they keep selling trucks. Bottom line is all they're concerned with. Keep the product just good enough and people will buy it. Used to be that companies strived to make the very best product they could. Today, they try to make it as cheaply as possible and...

https://bit.ly/2Z3vo4Q

Good for you! When we run a social engineering event we usually see 90% or more participate without confirmation. Seems you've been paying attention. You get a cookie! I get paid truckloads of money to be "fearful" for others. Data Security has been very, very good to myself and my company...

So you guys received a usb drive in the mail and you actually put it into your truck before verifying it came from FCA? This is called social engineering and we use these types of things when pentesting businesses, etc. Never...ever....plug a found media device into anything you own unless or...

Make sure you read up on the problems with these.

...something like that...

what model truck? Doesn't look right to me.

why?

Sounds like @RamCares is just trying to string you along. They clearly have admitted they know this is a problem with no fix and are hoping you'll just give up if they jerk you around enough. That's an excellent "additional layer of support" from them.

Where? I don't recall seeing it in there.

If RF balance corrected this issue for you, even if only for a while, tire quality is suspect. We're all told over and over that OEM uses the cheapest, worst quality tires available in an effort to save money. Whether that's true or not I cannot say, but your experiment seems to point to tires...

uh huh

If there's an update, it should be here and allow you to do it yourself. https://www.driveuconnect.com/support/software-update.html

Note 10+ updated to the latest here.

Me too! If I plug it in and ignore the app my phone cycles as if the power from the USB is being switched on and off every couple seconds. Android auto is annoying and doesn't do anything I find worthwhile.