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Update 10/8/19 We as of yesterday the new HVAC box came in and they planned on working on it today. From what I was told by my Advisor they removed my dash and the HVAC system and noticed there was a tab broken off from the new box. They can not install it and reassembled the truck. Not sure I...

Yes, from what I have read and the schematics show the HVAC box is attached to the firewall as a separate unit. After talking with the director yesterday there is a different part number for the box. Maybe a redesign or modification. Also FCA is working on a new calibration for the HVAC...

Update 10/2/19 My truck has been there since Monday. After 2 days with FCA techline they decided that they are going to replace the entire HVAC box assembly. I am ok with this as I am hopeful that this will fix both issues, the defrost and air temp. I was very explicit on the squeaks and...

I know, but it's better then saying it was designed that way and we are all nuts for complaining about it. And it was technically manufactured that way, wrong, but manufactured that way none the less. I just couldn't accept them telling me it is normal.

Update from today's visit 9/26/19 I took time off work again to go to the dealer to prove the obvious. As I have stated before I am a technician myself and have been for some time (20 + years ). After explaining that the temps are in the high 50's, they blamed my thermometer lol, saying it's...

@poma31 you are absolutely right. We need to flood the NHTSA with the severity of this issue in regards to distorting the view of drivers. This is a bigger safety concern than some of the other stuff I have seen. I had a deep long conversation with the director of service and got my point...

Message sent and all information given

Here is my update from today's visit 9/25/19 I brought it in there for the air not getting cold yesterday as instructed by the service department. They showed me a picture of the temperature at 44.9 degrees after an evacuation and recharge of the freon. When I picked up my truck I felt the air...

So, this morning it started to come back out of the defrost vents while in vent mode. After moving the doors for the 10 minute drive to work it slowed down the volume out of the defrost. So I will be heading back to the dealership. My question is for @RamCares .. I see you reach out to...

Update after my appointment with the dealer... After speaking with several members of this forum who may remain nameless at this time, I had the dealer try a thing or two. As of now I will just say this was not my idea, I will let the person claim it. This is experimental at this time but we...

I did, I think we are getting somewhere. They just called and said it is drastically better but it is almost gone in vent mode. Also the air seemed to be colder. I am on the way to pick it up now and will update when I am in it to confirm temps and air flow.

I have an appointment with Sarah monday afternoon. Try to delay it till Tuesday, I will try to talk directly with the tech and service manager. Who is your service advisor?

When are you picking up the truck? I have an appointment on Monday at Arrigo and I will be advising them on a couple of things to try. I would advise that if your truck is there we can try it on your and mine. I am not getting into details but I have been speaking with someone and trust them to...

You are correct, I too am in central Florida. The issue for me is night driving, mine fogged up while on the highway. With the slightest bit of condensation on the windshield the oncoming vehicles headlights and street lights cause a "whiteout" condition, briefly blinding, and can be dangerous...

That's hard to do when the hours of them being open sucks. But as @poma31 has done, it dosen't matter, they know what is happening and just do not have a fix. So with no fix they prefer to BS the owners and force them to waste their time driving around making them reproduce the problem. I can...

This would work but the "fog" is not on the inside. It is on the outside. See my video. And read my comment above. Watch "2019 Ram 3500 HD air from defrost in all modes" on YouTube

Yes, but not normal dew. This complaint is for the air blowing out of the defrost vent and creating a visibility problem. What I posted in my video is after the morning dew has cleared using the defrost the way it was designed. After that I turned the ac back on to get the cabin comfortable for...

Also worth mentioning, I am not looking for a bandaid or a temporary solution. I am aware of how to manage it but my point is I bought this truck 3 weeks ago and for $60k I should not have to alternate from hot and cold in order to see out of the windshield. For 2019 this is unacceptable to...

This happens whether its first start at 6 am or you are driving on the highway at 3 am. The issue is the air constantly comes from the defrost regardless of what mode you have it. If I need to equalize the temp from inside and out, why have AC? You are correct about it being possibly a mode...

Here is a sample video of what it is doing @RamCares . This is after I used heated defrost to clear the initial morning dew. It does this same thing on the highway an night or real early mornings. Watch "2019 Ram 3500 HD air from defrost in all modes" on YouTube