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I got the same exact story out 9f the service manager at my dealership. Different manufacturers....... What wonderful quality control! The area manager looked at mine and claims it is normal. What a bunch of.

Here's my almost 9 year old Hyundai Santa Fe. It's been a very high quality vehicle with zero issues. What a difference a brand can make! Here is a picture of a 2019 Ford F150 Limited in their version of the same color. The Ford dealer gave me the truck to try out on a Saturday afternoon...

FCA claims mine is "normal" as well. They just aren't taking responsibility for the slop they put out of their factory. I'm sorry, but I also own a 2011 Hyundai Santa Fe in their version of the same color. You can see very slight differences between the plastic and metal parts, but nothing as...

No problem. I view this site on my phone as well with a web browser. Shows up as a desktop site.

Unfortunately they were all legitimate repairs. The dealer ended up correcting the factory slop. Still more to go.

It's listed in my information below my posts. 9/24/2018 on second shift. I would have thought that after they had been building this 5th gen for that long that quality would have been on par. It's really sad. FCA has a world class design and top notch interior materials. But..., they have...

My truck has got to win a prize for most abysmal quality. Before the rear differential was replaced, the dealer had $15,000 worth of parts into my truck. I can't even imagine how many labor hours they have into it. Now I've been waiting over a month for a new transfer case output seal to come...

A level 3 technician took that all apart and put it back together with no new rattles. Unfortunately they scratched the center console and driver door panel. That was back in June 2019. They replaced the center console, but I'm still waiting for the door panel. It's on back order.

I can top that one! Here is a picture of mine. The dealer had to take the entire interior apart to find a noise. It ended up being an extra loose bolt that the idiots at the factory left inside the heater box.

I have an extended warranty as well. I'm going to need it as my truck literally lives at the dealer. Now it's got a bad transfer case output seal. If you find anything out about the 4wd noise, please let me know..

Had my truck at the dealer for other repairs. While it was in they checked the climate control function. The dealer stated that the high speed fan at startup blowing out cold air is normal operation. Yeah, they just don't get it. I told them all the other vehicles I had with climate...

The sad thing is, I've heard stories like that before. In my case, it was either an acvident that somebody dropped it in and was to lazy to retrieve the bolt or a disgruntled employer threw it in. It drove me crazy until I was brave enough to bring the truck into the dealer to find out what...

The tech that gets stuck working on my truck each time is a level 3 tech. He certainly did a great job taking the entire interior apart to remove a factory installed extra bolt rolling around in the heater box.

I'm thinking my transfer.case output seal leak was most likely causes by the dealer. My differential was repaired with a new gear set which failed miserably. Then the entire rear axle was replaced. Both instances would require drive shaft removal which most likely stressed the seal.

CORRECTION. The dealer told me crankshaft on the phone. It is not. It is the transfer case output seal. I inquired when I went to pick up the truck. Gasp.....

Mark, Can you help us with this? My truck is at the dealer now and there is no software update available to correct the issue. Please have FCA look into this. Thanks!

The dealer just called me. They found the source of my leak. It's the rear crankshaft output seal. Ordered the part and the truck has to go back in.

From what I understand, you have to replace the entire bed if you want the MFT, at least at this point in time. I wish that were an option when I ordered my Longhorn.

So I wonder if there is a different software flash on yours?

Good luck! You'll love the Longhorn. I got the black and new saddle interior because I wanted natural wood over the black wood in the Limited. The Longhorn is just gorgeous!