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I bought a truck there in 2014. They weren't as bad right then as supply was a lot better. They still did everything they could to add stuff on. They are truly masters at that. The truck was decent, but it still left me with no desire to shop there ever again. I think your decision to walk was a...

I had a limited without e-torque, but 3.21, 4x2. I got better mpg with that than my 2014 limited with e-torque, but it had 3.92, also 4x2. Overall difference was about 1.5-2 mpg. The new truck will be 3.21. I think if one trades the truck the e-torque would have better value, even if the actual...

It's a pretty good hike for me. Maps says a little over 24 hours driving one way, and I'm an old guy. :) Still thinking about it a little, since I have family between here and there. A little over 1600 miles, each way. It's hard for me to get away from the shop. I would fly one way and drive...

I sent an email to Aaron this afternoon. He got back to me right away, and pricing was far better than I can do locally. I wish I lived closer, and knew their service department was as good as his service. Seeing all the good reviews regarding him on here was a great help - so thanks!

You are not here, and you have not seen or touched the upholstery in my truck. I actually don't trust what you say, as I do have some experience. I made some tooling for and shared space in the building with Krasne's Triple K. They are located in San Diego, and make leather goods, as well as...

She is willing to put it in writing. She doesn't have the color chart yet for 2019 materials, and she was quite shocked at the delamination. I showed her the hang tag, and she said real leather doesn't delaminate like that, or feel like this does where it's failing. She was also surprised that...

Well, mine is a Limited, so it's supposed to be all leather. There is a chance that other colors are all leather, but IMHO it's not likely. They might have purchased the seat covers from the GST Autoleather company. GST might have made a decision to use vinyl, without making it clear to FCA...

I went to a really good upholstery shop here in San Diego, Jim's Auto Upholstery. They have a great reputation, and have done excellent work for me before. (a new top on a Z3M, and repaired leather seats on an older RX7). Their price for the repair isn't horrible, but I'm going to keep it to...

Sorry, I didn't see this note when I post above. I can't understand why they refuse to honor the warranty. If and when I get a chance, I'll try get clarity of which parts of the seat are true leather and which are not. I've seen some manufacturers made it clear which parts are real leather and...

I've decided to do what I can to get this fixed at an independent leather upholstery shop. It's going to be expensive due to the contrasting stitching, and overall design of the seat covering. The design of the seat colors are really beautiful. I can't tell you how disappointed I am. The dealer...

I have the same tag, exactly. Read it closely. They do not say it's real natural leather. As in cowhide, pigskin, etc. Some parts of the seat might be real leather. Take a close look at the pictures. If you were here, right in front of the seat, I'm confident you would agree with me. As far as a...

If I could get mine fixed for $250, I'd do it, and likely sell the truck. I don't want to wonder if FCA is going to honor their warranty in the future. My truck is right around a year old. What happened to a 36 month "bumper to bumper" warranty? Since I'm not the only one - I think there was a...

All the cases so far are the frost and indigo. It's my opinion that a batch got though with thin coating. I'm not the only one here. I've found at least four other cases here, on this forum. It hadn't even occurred to me that others would have the same problem, until I saw it here. I'm pretty...

It's like Naugahyde. It's not at all real leather. I've done leather carving before, and shared a facility with a company that makes leather goods. I've also owned many real leather products including leather motorcycle racing suits. When it's a coating applied to a mesh fabric backing, it's not...

Take a look at the pics posted in the thread. The "leather" is coming apart. Also FCA is calling the material "Natura" leather - not NATURAL. They are playing games, and cheaping out on the material. I've had many vehicles with leather seats, this is by far the poorest quality.

FCA denied my claim. I had a message from Sheila at 6:30 this morning. I called them back after I got to work. They denied and closed the claim without ever speaking with me after I opened the claim. It's not real leather on the seats, and these cases where it separates shows that particular...

Thanks very much!I had a 2014 Limited that I sold last year. (reason not important here) The leather in that truck was fine. It was nominally black, but really sort of a charcoal. Zero issues. Even got better mpg than my 2019 e-Torque. I sure hope FCA comes through. I've not had many positive...

If you saw the peeling in person you'd know it's junk/fake leather.

Well, the adviser is telling me it's rejected. I'm very very disappointed. I'm going to do what I can to elevate this. It's ridiculous that they don't see this as a problem. When I told him the leather was a problem he said "is it peeling?" This does not make me feel good regarding FCA!

Very glad they took care of you! As another data point, my 2019 is doing the same thing, only worse. The edges of the seat showed this with less than 5K miles, now the outer back bolster is showing bad wear. I have less than 7500 miles at this point. I have an appointment with the local dealer...