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For me, it's more a self-service capability preference. While my dealer has been responsive, I also don't want to be a pest. Being able to check myself or ask a bot or chat...easy and convenient.
Update - TL;DR the chat was useless. The person (Ryan) could only give me the same status shown on the order tracker website, and that they did not have the same access as the dealer and basically said for more info you gotta talk to your dealer...
Thanks, worked. it re-directed to FCA Mopar, and I was able to initiate a chat. You start with the bot, but then it quickly directs you to enter "Other" for the brand, and then type "Advocate" in the message box, this gets you to a customer advocate.
Thanks for the info / update! I noticed on my Laramie order with Advanced Safety Group II that there was a similar change due to the autonomous parking, but my order properly reflected the change so hopefully is progressing. It would have been nice to get a reduction in price given a feature was...
I just got an E-Mail saying that my order has entered the production queue today. I still see TBD for all phases except order. Does anyone know what this actually means? Is this a state just before when they look to set a production date? I wasn't sure if this was the right forum to ask.
I just got an E-Mail saying that my order has entered the production queue today. I still see TBD for all phases except order. Does anyone know what this actually means? Is this a state just before when they look to set a production date?
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