Register a free account today to become a member! Once signed in, you'll be able to participate on this site by adding your own topics and posts, as well as connect with other members through your own private inbox!
Progress Update - 07/01/2024
I received a call from a Stellantis representative assigned to oversee the resolution of my issue. I was informed that the problem has reached the Stellantis Head of Quality, as well as senior managers in RCRM and Engineering. We are currently awaiting the new...
Latest update as of 6/28/2024, 11:00 AM CST
I received a call from Stellantis Customer Care & Experience, Executive Referrals Manager, inquiring about my issue. Stellantis's manager stated that he would contact the service and get a detailed report on this check engine light issue and cover my...
Thank you to everyone on this board for your help. I will keep everyone updated on the next steps and resolution of the issue. Hold off on purchasing new RAMs until you see this resolved. I do not wish this on anyone.
The letter below has been emailed to Stellantis Executive Team...
Just got a call back from service - they did not find a problem but they will be replacing an ignition module because those have been known to throw the code. The actual code "misfiring" only came up 2 time, the code is not active. The will reset, give me back the truck and call me in 45 days...
Actions I've taken so far:
Social Media: Posted about the issue on Twitter and tagged Stellantis.
Dealership Communication: Called the dealership approximately 20 times. Received a callback today from the manager, who stated they are still investigating.
Contacted Regional Manager: Emailed the...
Thank you! Any information on Stellantis contacts I need to speak/email? I cannot find any. Their customer service is not responsive. Also, what attorney I could get - any recommendations? As far as public complaints - how do I proceed to get that done? Many thanks in advanced!
It's downright infuriating how the Chrysler technical engineering team is dragging their feet with awkwardly long response times. It's becoming painfully clear that the authorized services just aren't technically equipped to handle these issues. And what's worse? They think it's acceptable to...
This is alarming. With a warranty only for 3/36, I worry about the quality of new RAM trucks and am slowly realizing that I may have made a mistake in choosing RAM.
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.