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push the connector back in and then press in the bottom clips first, then the top. It will come out easier. Yes you will have room with the wires once that plug is pulled out
The only way I have been able to get a response from BAM is on the original email they send is the hyperlink that says "you can monitor the status of your order *here*". Once that page opens at the bottom right a link says *contact us*.
Hope that helps.
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