Map not loading in instrument panel in front of steering column

[yoopram]

It’s going to end up being a software issue. In my experience, anytime this many people have the same issue it’s not hardware.

 

[pwr1999]

2024 Ram TRX navigation not loading in the digital instrument cluster. This started about two months ago and yes you can switch between themes that will force it to appear but after the truck sits for 15 minutes it goes away. This is what my dealership has done so far. 1, replaced the digital instrument cluster with no fix. 2, replaced the uconnect 5 nav radio with no fix. They opened a STAR case with nothing and now advised they need my truck for a few days and plan on having an agent sent out to assist with the issue. Will keep everyone updated on what they fine.

 

[w22035]

Update : get car back from dealer, no surprise. They can not do anything, ask to wait for next soft update.

 

[Davenator]

This morning and afternoon when I turn the truck off an update notification comes up on the screen. So far I’ve clicked Update Later. Eventually they’ll force it through. I hope it’s a bug fix.

 

[cwl84]

Have had this same issue in a '24 limited. Is there any point in taking to the dealer or just wait for a software fix "hopefully" to come through?

 

[Davenator]

So there has been an update that came out…for me anyway…. Since the major update that caused this issue for all of us. It was a 5 minute update that appears to have done nothing and I still have the issue of the map still not loading in cluster. It did not change the version number either.

 

[SWFla1]

Just got a 2025 and the same issue....

 

[pwr1999]

2024 Ram TRX navigation not loading in the digital instrument cluster. This started about two months ago and yes you can switch between themes that will force it to appear but after the truck sits for 15 minutes it goes away. This is what my dealership has done so far. 1, replaced the digital instrument cluster with no fix. 2, replaced the uconnect 5 nav radio with no fix. They opened a STAR case with nothing and now advised they need my truck for a few days and plan on having an agent sent out to assist with the issue. Will keep everyone updated on what they fine.

So, looks like the issue has been discovered. After my dealership replaced digital instrument cluster and radio and no fix they did a full live data scan with STAR. After reviewing all the data, the issue is due to the 35.26 software update. They are no longer pushing this update as I was told it’s affecting a number of systems. They are sending another new radio with T27.46 software. This is the only fix as they cannot downgrade from 35.26 to T27.46 so they are replacing the radio at their cost. I asked about a future software update and if it would fix the issue and there is no time frame. The new radio will be arriving in Nov, so get your name on the list…lol