UConnect error - Security Certificate

[azzx]

I have taken the truck to my dealer 5 times so far for "Uconnect requires service" pop up since 1st week of ownership.
Dealer claims that they have replaced antenna and bunch of other stuff.
The issue occurs at random. sometimes every few minutes and some times I have no popup for weeks. Looks like that this an issue across all CDJR UConnect system.
Came across a TSB related to this issue (pic posted below) that indicates that this issue could be caused because of missing "security certificate". of course my dealer is clueless about this!

So, I did go to the system info screen and came across a tab called "trusted credentials" there are over 50 of them listed. None make sense to like China certification authority.
What the heck are these for?

How can I validate that I have the security cert?
If I don't, how do I get it?

BTW my non-nav Android version is 10. Should this be a higher version of Android?

 

[skels130]

So I can't speak to the TSB, but I can explain the security root certs. Basically all encryption over the internet for computers rely on a set of root certificates. You'll hear those also refered to as a 'Certificate Authority' or CA. These root certificates can generate new certificates for other computers to use, and signs them, so that other computers know they're legit. Take for example this forum:

We can see that 5thgenrams's certificate is signed by the GTS Root R4. There are only so many trusted public root cert providers, but you generally don't see them as they're buried in your web browser/computer's inner settings. Nothing to worry about, and the China certs are just there so that a computer could technically connect to a server thats certificate is through that certificate authority. Because it's based on Android, it likely came with a lot of those by default. Nothing to worry about, just how computers work.

 

[azzx]

Thanks -
Curious - what version of android on your UConnect?

 

[skels130]

I'll find out when I get it .

Still on order.

 

[HSKR R/T]

I have taken the truck to my dealer 5 times so far for "Uconnect requires service" pop up since 1st week of ownership.
Dealer claims that they have replaced antenna and bunch of other stuff.
The issue occurs at random. sometimes every few minutes and some times I have no popup for weeks. Looks like that this an issue across all CDJR UConnect system.
Came across a TSB related to this issue (pic posted below) that indicates that this issue could be caused because of missing "security certificate". of course my dealer is clueless about this!

So, I did go to the system info screen and came across a tab called "trusted credentials" there are over 50 of them listed. None make sense to like China certification authority.
What the heck are these for?

How can I validate that I have the security cert?
If I don't, how do I get it?

BTW my non-nav Android version is 10. Should this be a higher version of Android?

Think you are digging way to deep into this, and worrying about things that don't pertain to the issue. When you don't understand what you are looking at, it's easy to get overwhelmed and confused

 

[bigdodge]

I have taken the truck to my dealer 5 times so far for "Uconnect requires service" pop up since 1st week of ownership.
Dealer claims that they have replaced antenna and bunch of other stuff.
The issue occurs at random. sometimes every few minutes and some times I have no popup for weeks. Looks like that this an issue across all CDJR UConnect system.
Came across a TSB related to this issue (pic posted below) that indicates that this issue could be caused because of missing "security certificate". of course my dealer is clueless about this!

So, I did go to the system info screen and came across a tab called "trusted credentials" there are over 50 of them listed. None make sense to like China certification authority.
What the heck are these for?

How can I validate that I have the security cert?
If I don't, how do I get it?

BTW my non-nav Android version is 10. Should this be a higher version of Android?

the last picture states to start a "star" case

have dealer start one or contact ram cares with a # in front of ramcares


based on my2022 the android version is a few behind and it never updates

 

[azzx]

Ok folks,
I have complained all the way down and up the food chain at Stellantis about this issue.
No feedback or acknowledgment from RamCares and other execs from Stellantis.
I have wasted multiple visits to my dealer -- they have no clue.

The screen pops up constantly at times, and then randomly

I did a soft reset - did not work.
On the screen that has an icon for "activate your services" -- when I hit the icon the message pops up for a few seconds ---- every time

I am trying to troubleshoot (blindly) as to what causes the pop-up.
Is it because I did not renew the "XM Guardian" package, which provides remote start and other BS features?
Dealer claims that all hardware were replaced.

Thanks

 

[qwerty43606]

I just had a similar issue with that error, dealer replaced the telematics module and the issue went away. They have to remove several parts of your dash to get at it. It was about a 4 hour job with the diagnosis, labor, programming ect.