2024 Infotainment class action law suite

[LRRP71]

Class Action defective Infotainment systems The reason I am posting this is becuse I have reached the breaking point. Not only is this system not working. But I am tired of calling Ram Cares leaving a message or being told I will get a call back. What they waiting for, my vehicle to have 10,000 miles or another year or two older. Yesterday I was almost involved in an accident because I have to constantly press OK. To get rid of Device not supported so I can see my Google map. Or have to pick my phone up to change Sirius stations. Because the Radio streaming doesn't work. I can't use any controls on my steering colum to change stations with the Auto Android app and the sirius app running on a 2020 Ram.
So I went to a lawyer today and showed him posts from many forums about bad Sirius 360L radios and infotainment problems. In return he showed me this class action which says eleven people, but there are more from what I found out. I am getting in touch with this firm to see if they will include 2020 Rams in the suite. I suggest anyone having any type of infotainment problem do the same. Enough is enough and I don't like being appeased, Ram better not think I am not going to do something about it. If not through this it is to the NY AJ and BBB on top of any news station that will listen. I am told I need a $3,000 radio with a vehicle that now has 13,000 miles. Eventhough it is out of the warranty due to now being 5 yrs old. It wasn't 5 yrs old when I reported this porblem, and I am not standing for this crap. A radio from a factory, not a add on. Should not become defective and not be replaced under a warranty. There should be no thinking about it and I will be called back. It is a known problem and the dam radio should be replaced at no cost to me or any customer.

 

[Montana_]

Yes. Uconnect sucks. I've disabled every option I can to avoid it having issues, including the easy entry/exit that just randomly stops working and doesn't do anything pressing the memory settings.

Gets pretty old. I knew it was problematic in my 4th gen with quirks but it definitely wasn't as bad as this crap.

 

[LRRP71]

Ths is a Joke today I get a email to do a feedback on how well the case manager has done...So I answered it and also called Ram Cares again. Of course I get sent to voice mail. So I also sent a email to let them know I called again. Here is just some of the communication I have had with them which actually starts at the bottom and the top is the latest message. This has actually been going on since October of 2024 and before I joined this forum.

From:
Sent: 2/4/2025 10:25AM
To: [email protected]
Subject: Re: CASE#91844930
I am sending another e-mail to you. To inform you I have just tried calling again, and left a message at 844-888-0601 ext. 5140686. No one has called me back or tried to make communication with me since my last e mail, and my last call on 1/30/2025 @ 10:23 am EST. At that time I was told Mr Harshini would call me back. Again no one from your office has been in touch with me. The only other person I have had contact with Gia through direct message on 5th Gen Ram forums. I just want to keep all this documented showing I have been doing my part in trying to communicate with you.

---

From: US Customer Care <[email protected]>
Sent: Thursday, January 30, 2025 10:05 AM
To:
Subject:Re: CASE#91844930

Good Afternoon

This email is to notify that case #91844930 in reference to VIN: is now closed. You should be receiving one more email from Stellantis, a survey requesting feedback on your management experience. While it is up to you whether you respond to that survey, we would appreciate your honest response. Thank you for allowing us to support you. We look forward to working with you again.

Please don’t hesitate to contact me if you have any questions or concerns. Thank you for your patience and co-operation.



Best Regards,


Annette
Stellantis Customer Service Specialist
1-844-827-2003


--------------- Original Message ---------------
From:
Sent: 1/29/2025 9:35 PM
To: [email protected]
Subject: Re: CASE#91844930
I called you back yesterday and still have not got a reply. So I hope you are not closing the case saying I did not contact you before 2 business days
If you can't get me on the phone and I do not know why not. You can contact me through this email address

Thank You

---

From: US Customer Care <[email protected]>
Sent: Tuesday, January 28, 2025 3:42 PM
To:
Subject:RE: CASE#91844930


Good (morning/afternoon Marc,
We have been trying to reach you but have been unsuccessful in doing so. Due to this, I will be closing out your case in two business days. If I don’t hear back from you by (CLOSING DATE – TWO BUSINESS DAYS), your case will be closed. This case can be reopened at any time, so if you require further assistance after this date, please feel free to give us a call back.
We just wanted to thank you for allowing (RAM) Customer Care the opportunity to address your concern. If you require any further assistance and can get the vehicle back into the dealership and get it diagnosed, then give us a call back so we may reopen your case and investigate the concern further.
We also wanted to let you know that we attempt to conduct a satisfaction survey upon closure of a case; therefore, you could potentially receive a survey by email. We’d ask that you take the time to complete the survey so we’ll know how we’re doing and what improvements we can make to enhance the customer experience.
Thank you for your time, participation, patience and for being a loyal (RAM) customer. It has been a pleasure working with you, and all the best in the future.

Best Wishes,
Sai
(RAM) Case Management
(Phone -844-888-0601 ext 5140686)
Monday - Friday (8:30 am - 5pm EST) (hours subject to change)


--------------- Original Message ---------------
From: US Customer Care [[email protected]]
Sent: 1/15/2025 3:02 PM
To:
Subject: CASE#91844930
Hello
This email is to advise you that your case has been successfully escalated to a case manager. My name is Harshini & I will be your case manager in regards to your case with RAM Customer Care. Our primary focus is your satisfaction.
My office hours are M-F 10:30 am – 7:30 pm EST.
My Direct phone number is: 844-888-0601 & ext. 5140686, If you have any questions you can call me at the phone number listed above or respond to this email and I will follow up with you.
Your case number for your records is: 91844930
I look forward to the chance to assist you. Have a great day.

Harshini | Stellantis Case Manager
Phone 844-888-0601 ext. 5140686

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