Ucoonect porblems and questions

[kedo1209]

U connect 8.4 2019 ram 1500
App version CANADA-SBX-8.4-JR-34.2.0-202001 32-J0M2
Is this the most upto date if not where can I get most resent

Also I don't think it is connected to the network nav is all messed up time does not stay synced I go to connectivity all it shows is the device and IMEI number any fixes could it be my tmb? Is there a fuse is it screwed is it not registered on the network i remmber a few years back i got my uconnect replaced and that's when I started having problems

 

[Infotainment]

U connect 8.4 2019 ram 1500
App version CANADA-SBX-8.4-JR-34.2.0-202001 32-J0M2
Is this the most upto date if not where can I get most resent

Also I don't think it is connected to the network nav is all messed up time does not stay synced I go to connectivity all it shows is the device and IMEI number any fixes could it be my tmb? Is there a fuse is it screwed is it not registered on the network i remmber a few years back i got my uconnect replaced and that's when I started having problems

Current application number is 40.1, you are on 34.2
If you swapped your radio then Uconnect stopped providing service to the radio. You can contact Uconnect and give them what info they need from the "new" radio to get your Uconnect services restored or just download the update yourself from Uconnect and install it the old fashion way via USB drive.

 

[kedo1209]

Current application number is 40.1, you are on 34.2
If you swapped your radio then Uconnect stopped providing service to the radio. You can contact Uconnect and give them what info they need from the "new" radio to get your Uconnect services restored or just download the update yourself from Uconnect and install it the old fashion way via USB drive.

Yes 2 or more years ago the dealership changed out the radio i have tired to call and tell them this but I get bounced around to xm gaurdian atnt I can't seem to get to the right place

 

[LRRP71]

Yes 2 or more years ago the dealership changed out the radio i have tired to call and tell them this but I get bounced around to xm gaurdian atnt I can't seem to get to the right place

But for 2 yrs your radio and Nav worked and this just happened? Do you get Satellite stations and Streaming stations. Or do you get trying to connect to the internet? Have you tried a reset of the radio, to see if at least you can get things working again. I am dealing with a 2020 Ram 1500 with the 12 inch 4c NAV. I don't realy know about the 8.5 radio setup. Do you get device not supported popping up every 5 min. I have no streamng stations and the Navigation doesn't work eirher. They say it is my radio and needs to be replaced.

 

[kedo1209]

But for 2 yrs your radio and Nav worked and this just happened? Do you get Satellite stations and Streaming stations. Or do you get trying to connect to the internet? Have you tried a reset of the radio, to see if at least you can get things working again. I am dealing with a 2020 Ram 1500 with the 12 inch 4c NAV. I don't realy know about the 8.5 radio setup. Do you get device not supported popping up every 5 min. I have no streamng stations and the Navigation doesn't work eirher. They say it is my radio and needs to be replaced.

No on the ram app last update was fed 22 siris xm radio works fine assist and sore and nav do not work haven't since 22 i can not connect to wifi do not have that option pretty sure it's a 2018 uconnect

 

[Infotainment]

Yes 2 or more years ago the dealership changed out the radio i have tired to call and tell them this but I get bounced around to xm gaurdian atnt I can't seem to get to the right place

Sirius Guardian is the same thing as Uconnect Services, they rebranded awhile back. You will need to tell Sirius Guardian that the dealership replaced your radio and you no longer get any of your Sirius Guardian services. They will probably want you to go into dealer mode to get some info for them to be able to restore their services.
Its a pain to go through but it can be done.
But again you can just download the update yourself and install on your own terms.

 

[kedo1209]

Sirius Guardian is the same thing as Uconnect Services, they rebranded awhile back. You will need to tell Sirius Guardian that the dealership replaced your radio and you no longer get any of your Sirius Guardian services. They will probably want you to go into dealer mode to get some info for them to be able to restore their services.
Its a pain to go through but it can be done.
But again you can just download the update yourself and install on your own terms.

I have told them that the dealership replaced the radio and they won't do **** for me always just tell me to take it to the dealer

 

[Infotainment]

I have told them that the dealership replaced the radio and they won't do **** for me always just tell me to take it to the dealer

Sirius Guardian aren't known for being very helpful. I'm surprised they send you off to the dealership as they did their part, they replaced the radio. I've only heard of a few people going through this process. They only reported it was a pain in the butt. Sorry I don't have more details than that.
Are you able to find the update on your own? If you message me the part number of the radio they installed, which is on the sticker on top of the radio, I can find the correct update/updates you need to bring your unit to 40.1