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I went through the same stuff with them, I got mine replaced. They had my truck for a month I refused to drive it and the dealer gave me a loaner. They eventually replaced the radio and made a month payment for me. I could not imagine going as long as you have. Not that it would help. But you...
Yes they fixed my issue by replacing the whole radio unit behind the screen, so not the actual screen. Mine was actually unusable took over a month to get some sort of answer then 2 weeks for the unit and replacement to be put in. They also made 1 months payment for my trouble.
My fix was them replacing the radio unit not the actual screen, took awhile for Star to actually admit that it needed a new unit. My battery started dying after awhile so be careful. It took over a month to get this all situated and I’ve had my truck back since the 16 of January and knock on...
The sad part is I truly believe that this would be the real date. After dealing with their customer service and how they handled my situation. It is absolutely mind boggling how they put this system into market.
So I got my truck back and they did not replace the actual screen it was the radio unit, and they had to replace the battery twice. So far so good but I only drove it 7 miles home. The software is in line with the current version I had on my old unit. 18.45.40 software
18.44.01 boot
28.1.0...
Dealer called and my truck is done they installed a new (refurbished) screen yesterday and let it sit over night to see if my battery held a charge and it did. Heading out to pick it up in a few hours I will look to see what firmware/software is installed and report back.
Just another update, received a phone call from the dealer last week not my case manager with an “update” on when my radio 12” screen will be in was thought to be 3 to 4 days has now been extended to the 1/13 at the soonest.
I’m driving a loaner thanks to the dealer, because I cannot drive my...
@jnjnj @FreeNC So infuriating, this company is horrible! I hope you guys get your fixes and never have a problem again. I’m waiting for my truck to be done. And this POS is gone.
As far as Chrysler/Ram never again from me or anyone in my family and friends, I will do my absolute best to be...
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