Recent content by Billy2j

Well it took 2 years, but the problem has been fixed in the on air update Nov. 24, 2023. My onscreen mic in the search function of the Navigation system is active once again....

Yes it was the 2021 update that I did install that caused all my problems. It was the 2022 update that I just received the notice for. I too believe I will wait till a fix is announced for the problems created by the 2021 update before I do any more updates...

Aug 2022 update: I just received a notification of a map update (no software updates included) for $99.00 Does the S18PL20-E0021-3013 map update fix the problems created by the 2021 map update. The voice on screen search icon no longer functions, SOS and Assist not working after the 2021 update?

Phones connected to Uconnect Hotspot but no internet, map screen mic search inoperable, add this to my XMGuardian services that do not work and this system is slowly becoming useless. I tried shutting off power to radio and restarting the radio and the internet service was restored to the...

Fix maybe in Nov 2022, no rolling back.

I have received my refund from "Here Technologies" for the cost of the map update. And my refund from XMGuardian for the inoperable services. I will think about repurchasing these services when they figure out what is wrong. I purchased my truck to drive not leave it at the dealer for them to...

After another 5 days at the dealer I am changing my direction. Since all the functions are paid for, I am now seeking a refund from XM Guardian on the inoperative functions and forgetting this mess...

I sent the software and map update that I had purchased and installed to my 2020 Ram 4c Uconnect system back for a refund because it caused my system to lose critical functionality. The Assist, SOS, and online destination search functions quit working upon updating. My Ram dealer communicating...

From the Uconnect website, I filled out a form at: https://chryslergroup.navigation.com/cms/page.ContactUs/en_US/ChryslerNA/USD asking for a refund since the product is defective. Here Technologies contacted me by email and we communicated back and forth and then received an RMA number...

I got a call from my dealer with another fix, back to the dealer tomorrow. this will make the 6th day in the shop. Since I am having to do the testing for this product, I applied for a refund from "Here Technologies" and it was approved. I have sent the thumb drives back for a refund. At least...

Have you had any luck so far?

Update: They worked the problem for two more days, then I called and picked up my truck because bad weather was moving in and I needed the 4 wheel drive. I will take it back when they call that they have another fix to try....

Our problem is the response when pressing the Assist button is you need to activate the service even though you have an active XM Guardian account.

Day one, fix one, no change.... but they have not give up. Trying to come up with another fix.

The dealer called Friday afternoon and I have an appointment on Monday for a possible fix....I will update Monday PM.