TheWaterman83
Well-Known Member
- Joined
- Dec 31, 2021
- Messages
- 381
- Reaction score
- 349
First off, I never wanted to be or thought I was going to be "that guy." The guy who literally feels like driving the truck to another brand dealer, doing a trade on the spot for something else.
Just to frame this out, here is the list of vehicles my family has owner in the last decade and a half.
Ram 1500 Hemi
Ram 2500 Cummins (2006, still owned)
Dodge Durango
Dodge Durango Citadel
Jeep Wranger
Jeep Grand Cherokee
Jeep Grand Cherokee (repeat for me)
Ram Rebel (current, 2019, 48k in miles)
Jeep Grand Cherokee L (current, wife's)
It's been mostly uneventful, until my Ram Rebel. Etorque motor failure, hood latch failure, driver side mirror failure, multiple leaks (my saving grace), exhaust flange bolt failure (after cat), and at this point I am pretty confident that I have the beginnings of the well-known exhaust manifold crack/bolt failure. The good news is that most of this was replaced under the factory bumper to bumper warranty.
The latest is the dreaded rear window frame crack. I bought the Mopar Maximum Protection thinking things like this would be covered. My first mistake was bringing to the most convenient dealer. This dealer turns out to have zero regard for customer loyalty and basically, is just out to try and scam customers. Hearing that "it's not covered" I called Mopar direct. They didn't even have a case in their system. I call back the dealer and ask did they even try? Nope. "My service manager told me it's not covered so I didn't try." Return call to Mopar and now they are fighting me on it claiming that "leaks are not covered." I explained to them the leak is secondary because it's caused by an ACTUAL KNOWN FAILURE OF A PART. The conversation goes more in depth but is needless at this point.
The silver lining is I placed a call to my original dealer. This service department actually cares about their customers. The service rep is working with Mopar because the truck had been brought in two times to them for various leaks prior to 36k in miles. More than likely the leak in the rear was in fact that. So with that, their is hope. Once again, my fault. Should have gone to them in the first place. My only excuse is my wife works and we have a 4 month old. It's a lot for my 70 year old father to drive 20-30 minutes in traffic up to my residence, and then back, every time I need to drop off or pick up the truck.
I'll post what the final update is here. Right now if I had left it to the hands of the first dealer, my out of pocket would be $2,000+ in parts and labor. Hopefully this ends with me telling everyone the second dealer got Mopar to do the right thing.
Lessons to be learned? First one is stick to your original and loyal dealer. Second? I'm not going to actually say it but it is probably how you would feel if Mopar was trying to deny a $2000 claim on a well-known part failure.
Just to frame this out, here is the list of vehicles my family has owner in the last decade and a half.
Ram 1500 Hemi
Ram 2500 Cummins (2006, still owned)
Dodge Durango
Dodge Durango Citadel
Jeep Wranger
Jeep Grand Cherokee
Jeep Grand Cherokee (repeat for me)
Ram Rebel (current, 2019, 48k in miles)
Jeep Grand Cherokee L (current, wife's)
It's been mostly uneventful, until my Ram Rebel. Etorque motor failure, hood latch failure, driver side mirror failure, multiple leaks (my saving grace), exhaust flange bolt failure (after cat), and at this point I am pretty confident that I have the beginnings of the well-known exhaust manifold crack/bolt failure. The good news is that most of this was replaced under the factory bumper to bumper warranty.
The latest is the dreaded rear window frame crack. I bought the Mopar Maximum Protection thinking things like this would be covered. My first mistake was bringing to the most convenient dealer. This dealer turns out to have zero regard for customer loyalty and basically, is just out to try and scam customers. Hearing that "it's not covered" I called Mopar direct. They didn't even have a case in their system. I call back the dealer and ask did they even try? Nope. "My service manager told me it's not covered so I didn't try." Return call to Mopar and now they are fighting me on it claiming that "leaks are not covered." I explained to them the leak is secondary because it's caused by an ACTUAL KNOWN FAILURE OF A PART. The conversation goes more in depth but is needless at this point.
The silver lining is I placed a call to my original dealer. This service department actually cares about their customers. The service rep is working with Mopar because the truck had been brought in two times to them for various leaks prior to 36k in miles. More than likely the leak in the rear was in fact that. So with that, their is hope. Once again, my fault. Should have gone to them in the first place. My only excuse is my wife works and we have a 4 month old. It's a lot for my 70 year old father to drive 20-30 minutes in traffic up to my residence, and then back, every time I need to drop off or pick up the truck.
I'll post what the final update is here. Right now if I had left it to the hands of the first dealer, my out of pocket would be $2,000+ in parts and labor. Hopefully this ends with me telling everyone the second dealer got Mopar to do the right thing.
Lessons to be learned? First one is stick to your original and loyal dealer. Second? I'm not going to actually say it but it is probably how you would feel if Mopar was trying to deny a $2000 claim on a well-known part failure.
