2 week old Limited DEAD

[StovpipeMalfunc]

So I picked up my 19 Limited on Oct 30th. Drove home an promptly left and flew across the country for a week for a work trip. Came home put about 400 miles on it. Noticed during, that the etourqe battery gauge in the cluster was showing that the battery was draining and not really holding a charge. Due to this, the truck suspended auto/start stop and I got an engine light. Engine light disappeared over night and truck was running normally. I then called the dealer and tried to make arrangements to get it in. Initially they said they didn’t have a loaner so I waited a few days. Got myself into the habit of turning off the auto start/stop just to preserve the etorque battery in the meantime. A couple days later, come out to truck in the morning and it’s DEAD. No signs of life whatsoever. Remote doesn’t work, truck won’t unlock, it’s completely lifeless and nothing wakes it up. I had to unlock it manually, and attempted to jump the battery with a jump pack and then cables car to car, with negative results. Do to a cluster f**k of a snow storm, roadside couldn’t get me a tow to the dealer until the next day.

Got an update yesterday from the service dept....It’s 100% not a battery issue, and they can’t figure out what’s wrong with it. They “think” it may have something to do with the “generator” that’s tied to the etorque system.....They’re flying in a engineer from FCA to look at my truck today.....

Needless to say, I’m a little pissed. Truck has less that 800 miles on it. Now I don’t have my truck for travel this weekend for turkey day. This is my first Ram or Chrysler vehicle ever. I’ve only ever owned Ford & GM. Just came out of a Silverado, and gotta say I’m not thrilled. I mean I love the truck, and it’s got amazing tech and comforts, but I’ll cash that in for reliability. Ram isn’t starting out on the right foot with me.

Any of you head or seen of an issue like this?

 

[Lettika]

There was a guy who said his dash was staying on after he shut down and it was killing his battery but your situation sounds like it is way beyond that. Sorry to hear that is happening with yours. I am coming off of 20 years with GMC and I have 2,000 miles on my first Ram now. I am very happy with mine. Nothing compares to a 6.6 Duramax, but outside of that good to go. I hope you get your situation worked out soon.

 

[Gatornation9999]

This happened to me this morning. Truck was behaving just fine. Tried to start from my app and it didn't crank so when I walked out I tried the remote start and nothing happened. That's when i knew something was wrong. It was so dead that my car battery jumper, which uses technology to not put power to the jumper cables until it recognizes it's been hooked up, didn't even recognize my truck battery. Had to use valet key to unlock.

Over-rid the technology and got the truck jumped off and the battery then behaved fine so I let the truck run for about 10 mins before leaving for work to charge up the battery.

But then every check or service warning was on and truck wouldn't shift out of 1st gear. So I had it towed. When the guy went to unload off the wrecker, all the service engine lights had cleared and he said it was behaving fine. Something must have drained the battery completely dead. The dealer kept it to do a couple checks, but I imagine they're just going to tell me they couldn't replicate it.

 

[MJP]

So I picked up my 19 Limited on Oct 30th. Drove home an promptly left and flew across the country for a week for a work trip. Came home put about 400 miles on it. Noticed during, that the etourqe battery gauge in the cluster was showing that the battery was draining and not really holding a charge. Due to this, the truck suspended auto/start stop and I got an engine light. Engine light disappeared over night and truck was running normally. I then called the dealer and tried to make arrangements to get it in. Initially they said they didn’t have a loaner so I waited a few days. Got myself into the habit of turning off the auto start/stop just to preserve the etorque battery in the meantime. A couple days later, come out to truck in the morning and it’s DEAD. No signs of life whatsoever. Remote doesn’t work, truck won’t unlock, it’s completely lifeless and nothing wakes it up. I had to unlock it manually, and attempted to jump the battery with a jump pack and then cables car to car, with negative results. Do to a cluster f**k of a snow storm, roadside couldn’t get me a tow to the dealer until the next day.

Got an update yesterday from the service dept....It’s 100% not a battery issue, and they can’t figure out what’s wrong with it. They “think” it may have something to do with the “generator” that’s tied to the etorque system.....They’re flying in a engineer from FCA to look at my truck today.....

Needless to say, I’m a little pissed. Truck has less that 800 miles on it. Now I don’t have my truck for travel this weekend for turkey day. This is my first Ram or Chrysler vehicle ever. I’ve only ever owned Ford & GM. Just came out of a Silverado, and gotta say I’m not thrilled. I mean I love the truck, and it’s got amazing tech and comforts, but I’ll cash that in for reliability. Ram isn’t starting out on the right foot with me.

Any of you head or seen of an issue like this?

I feel your pain. My truck has 3000 miles on it and has been in the shop for 3 weeks with etorque issue and fit/finish issues. Week 2 waiting for answers about etorque. What a joke. Haven't heard anything from RAM Care specialist since it initially went in.

 

[Nlg4021]

This is really strange. My limited did the same thing yesterday morning. I am non-etorque but it was completely dead and had to jump it off with my wifes car. Had the dealer check everything out and they found nothing.

 

[MJP]

This is really strange. My limited did the same thing yesterday morning. I am non-etorque but it was completely dead and had to jump it off with my wifes car. Had the dealer check everything out and they found nothing.

That is odd. Dealer got codes that my issue was etorque. Fortunately, it died at the dealer.

 

[Gatornation9999]

This is really strange. My limited did the same thing yesterday morning. I am non-etorque but it was completely dead and had to jump it off with my wifes car. Had the dealer check everything out and they found nothing.

Just got mine back from dealer and they said same thing. Said the battery charged and tested fine. Was just really depleted. I haven’t changed the way I’ve been doing anything so I know I didn’t leave an accessory on to drain the power.

 

[Nlg4021]

Just got mine back from dealer and they said same thing. Said the battery charged and tested fine. Was just really depleted. I haven’t changed the way I’ve been doing anything so I know I didn’t leave an accessory on to drain the power.

Same here. I parked the truck in the garage sunday afternoon around 1 pm and it was dead at 5 am when I went to leave from work. All of the systems malfunctioned at first due to the low voltage but everything went back to normal. I definitely don't recall doing anything different.

 

[Gatornation9999]

Same here. I parked the truck in the garage sunday afternoon around 1 pm and it was dead at 5 am when I went to leave from work. All of the systems malfunctioned at first due to the low voltage but everything went back to normal. I definitely don't recall doing anything different.

Same happened with everything malfunctioning. But I was late for a meeting and didn’t have time to sit there and let it run to find out that’s what I needed to do so I got it towed.

Will do that now in the future.

 

[rags]

By any chance, did either of you receive an OTA update? I had the same thing just happen to me on my Hellcat and seem to remember it getting an update.

 

[Nlg4021]

By any chance, did either of you receive an OTA update? I had the same thing just happen to me on my Hellcat and seem to remember it getting an update.

I was not prompted for an update.

 

[Gatornation9999]

By any chance, did either of you receive an OTA update? I had the same thing just happen to me on my Hellcat and seem to remember it getting an update.

I was not promoted either. Truck was delivered 11/21 and was up to date. To my knowledge, there haven’t been any updates since that I’m aware of

 

[StovpipeMalfunc]

Sorry I didn’t update this right away. So dealer had the truck for just over a full week. Tech ended up finding out that a single wire in the connector to the PCM under the hood had a bad pin and it had a bad connection. That was the ENTIRE source of the problem. Tech further explained that he made the repair and that wiring harnesses in these vehicles have zero play and sometimes they see issues like these. Anyhow that loose wire caused the truck to place itself in some type of lock out mode, which caused the symptoms described. Just happy to have my ride back.

 

[Hiltz]

Same problem here, truck died at work, boosted it and drove home. 10 minutes after turning off went to leave house dead and boosted again. next morning truck dead and wouldn't boost, got towed to dealer. Dealer had truck for 4 days finding no problems after running multiple tests, charged engine battery and released back to me. 3 days later exact same thing... boosted truck and drove to dealer. After hassling service all day to get me a rental or loaner the service manager requested to replace battery and return to me. Have not had a problem since and that was a week ago. They assume the battery was a dud from the day I bought it. given the amount of computers and electronics/motors for suspension I can see a half life battery not cutting it and draining quick while not running. I do hope this was all my issue was... fingers crossed.

 

[th3duke]

Same problem here, truck died at work, boosted it and drove home. 10 minutes after turning off went to leave house dead and boosted again. next morning truck dead and wouldn't boost, got towed to dealer. Dealer had truck for 4 days finding no problems after running multiple tests, charged engine battery and released back to me. 3 days later exact same thing... boosted truck and drove to dealer. After hassling service all day to get me a rental or loaner the service manager requested to replace battery and return to me. Have not had a problem since and that was a week ago. They assume the battery was a dud from the day I bought it. given the amount of computers and electronics/motors for suspension I can see a half life battery not cutting it and draining quick while not running. I do hope this was all my issue was... fingers crossed.

I had the same problem (non-etorque), it was dead, boosted it, brought it to the dealer - even though there was codes, the battery recharged itself, and they couldn't find anything wrong.

5 days go by, took for a short trip and leave it for about 3 hours - come out to start the truck and the battery is completely dead. Called the towing, and the dealer replaced the battery.

Today, I go out to start the truck and the battery is completely dead AGAIN. Get it towed to the dealer, and now apparently there's a PCM that has to be changed and have to wait ~ 10 days since it's on back- order. Finally broke down and purchased the extended warranty since I don't get a rental without it, and with the XMAS holidays upon us it couldn't come at a worse time to break down.

To be honest I'm starting to re-think my choice of coming back to RAM. My 2015 was plagued with problems (2 catastrophic engine failures) and various DPF/DEF issues. Now this truck with less than 5000 KM and it's already got gremlins.

FCA definitely has quality issues, and I'm the sucker that keeps going back to a brand that has been far from stellar - maybe I'm just the idiot - as they say fool me once, fool me twice...

 

[th3duke]

I had the same problem (non-etorque), it was dead, boosted it, brought it to the dealer - even though there was codes, the battery recharged itself, and they couldn't find anything wrong.

5 days go by, took for a short trip and leave it for about 3 hours - come out to start the truck and the battery is completely dead. Called the towing, and the dealer replaced the battery.

Today, I go out to start the truck and the battery is completely dead AGAIN. Get it towed to the dealer, and now apparently there's a PCM that has to be changed and have to wait ~ 10 days since it's on back- order. Finally broke down and purchased the extended warranty since I don't get a rental without it, and with the XMAS holidays upon us it couldn't come at a worse time to break down.

To be honest I'm starting to re-think my choice of coming back to RAM. My 2015 was plagued with problems (2 catastrophic engine failures) and various DPF/DEF issues. Now this truck with less than 5000 KM and it's already got gremlins.

FCA definitely has quality issues, and I'm the sucker that keeps going back to a brand that has been far from stellar - maybe I'm just the idiot - as they say fool me once, fool me twice...

The dealership called me today, and apparently the "PDC" (Power Distribution Centre) is faulty. The part is on backorder (5 to 10 business days), and as luck would have it I had just purchased the 415 plan - so they'll have to provide me with a rental. I'll let you guys know if that fixes the problem once replaced.

 

[Hiltz]

I had the same problem (non-etorque), it was dead, boosted it, brought it to the dealer - even though there was codes, the battery recharged itself, and they couldn't find anything wrong.

5 days go by, took for a short trip and leave it for about 3 hours - come out to start the truck and the battery is completely dead. Called the towing, and the dealer replaced the battery.

Today, I go out to start the truck and the battery is completely dead AGAIN. Get it towed to the dealer, and now apparently there's a PCM that has to be changed and have to wait ~ 10 days since it's on back- order. Finally broke down and purchased the extended warranty since I don't get a rental without it, and with the XMAS holidays upon us it couldn't come at a worse time to break down.

To be honest I'm starting to re-think my choice of coming back to RAM. My 2015 was plagued with problems (2 catastrophic engine failures) and various DPF/DEF issues. Now this truck with less than 5000 KM and it's already got gremlins.

FCA definitely has quality issues, and I'm the sucker that keeps going back to a brand that has been far from stellar - maybe I'm just the idiot - as they say fool me once, fool me twice...

Since battery replacement, no issues yet... Knock on wood. Hope yours are solved quickly!

 

[Adrianp89]

Risks of being a first adopter. Sucks to happen, but there is a higher than normal chance of issues on brand new tech. You should be pretty good moving forward.

 

[Electrical]

This is interesting.

If you read some of the old business news about FCA switching manufacturing of the RAM 1500 from Mexico to Sterling Heights, MI, you'll find a comment about a short production delay that FCA described only as an "electrical issue". Wonder if this is it.

 

[Mikey]

2019 limited non etorque. Had the truck for 3 days, completely dead in garage. Booster box would not start it off the battery. Had to connect positive terminal from booster box to lead off of the power distribution box. Started and took to dealer and they found nothing wrong. 1 week later the battery light came on while driving and I took it directly to the dealer. They said the battery was bad and replaced it. The truck was OK for 3 weeks and while driving to work the voltage gauge was running at 15.6 volts and higher and the battery light was back on. I made it to work, shut off the truck and restarted it and everything cleared. After work the truck was completely dead again. I had to jump it the same way to start it, drove it the dealer with the battery voltage meter at 15.6 volts and higher, battery light on, and check engine light on. They were able to duplicate the issues with the truck being dead and jumping it in the same manner to get it started. They tracked it to a bad power distribution box that had to be replaced. I've had the truck back for about a week with no issues. My voltage gauge is running between 14.4 to 14.8 volts now. No issues starting with the weather being at 0 for a few days while sitting at work. The tech said this voltage range is normal for this truck. Does anyone have any information on what your voltage range is while driving? I would really appreciate some info.