Ramisgood
Active Member
Tuesday, our radio was replaced because the original did not retain the presets. Thanks to RamCares, Destane, the work was done much quicker than the dealership would have done it. They never called when the replacement radio arrived.
We have two dealerships in the nearest town both lie and provide subpar service. The original radio did not work from the very onset and we had to bring it in for a refresh which was supposed to correct it. That didn't correct the issue and we opted to use the second dealership because of the lies from the first. Took the truck into the second dealership and was told the radio needed to be replaced and it would be two weeks for a replacement. After waiting 7 weeks, we were the informed to bring the truck in for a diagnostic so the dealership could order out a replacement.
The dealership never tested the replacement radio which is worse than the original. The service agent told me they always test everything out but if they did they did, it was without any time used on the radio as it read Jan. 1, 0001 when I was given the keys to my truck. A serviceman at the dealership told me there were numerous issues with the UConnect 5 systems. I'm wondering if this is the reason both dealerships are providing subpar assistance as they know it's a waste of their time.
One wonders what must be done to have a truck with everything working correctly. This is not what my 07 and 18 models gave me; I had no issues with them. We spend lots of $$$$ for these things and Chrysler should give us a truck without bugs. I don't know if a lawyer would help but am considering taking an alternate route to have a working rig.
We have two dealerships in the nearest town both lie and provide subpar service. The original radio did not work from the very onset and we had to bring it in for a refresh which was supposed to correct it. That didn't correct the issue and we opted to use the second dealership because of the lies from the first. Took the truck into the second dealership and was told the radio needed to be replaced and it would be two weeks for a replacement. After waiting 7 weeks, we were the informed to bring the truck in for a diagnostic so the dealership could order out a replacement.
The dealership never tested the replacement radio which is worse than the original. The service agent told me they always test everything out but if they did they did, it was without any time used on the radio as it read Jan. 1, 0001 when I was given the keys to my truck. A serviceman at the dealership told me there were numerous issues with the UConnect 5 systems. I'm wondering if this is the reason both dealerships are providing subpar assistance as they know it's a waste of their time.
One wonders what must be done to have a truck with everything working correctly. This is not what my 07 and 18 models gave me; I had no issues with them. We spend lots of $$$$ for these things and Chrysler should give us a truck without bugs. I don't know if a lawyer would help but am considering taking an alternate route to have a working rig.