Theme color not working in cluster

[Rick3019]

Hello I am a new member . 2019 Ram 1500 I seen what everybody was posting about the theme color not working right. I have the same problem . My dealer gave me a phone number to call 1-800-992-1997 Ram support. They said it was not a Uconnect problem since the radio keeps its color. They gave me a case number and to make an appointment with my dealer. Ram technician will get with dealer mechanic at this time. I will update post as soon as I find something out.

 

[Jordan2929]

Common issue that's suposedly going to be fixed with an OTA update in early 2019. You'd be wasting your time going to the dealer for something they can't fix without an update from RAM, which hasn't come out yet. But if they do magically get it fixed definitely let us know.

 

[LadyRam19]

My radio display changes to the color/theme I choose.
My cluster changes to the given choices except for Red

 

[Rick3019]

Common issue that's suposedly going to be fixed with an OTA update in early 2019. You'd be wasting your time going to the dealer for something they can't fix without an update from RAM, which hasn't come out yet. But if they do magically get it fixed definitely let us know.

Yes you are right total waste of time except I had 2 dealers and Ram support telling me that they’ve never heard of this problem so I wanted something in writing Took truck to dealer and they got a TSB report and the update is supposed to come out early 2019 like you said. It will be sent to your radio and you will install it yourself. And to others I did not mean to start a new post On a subject that already got started a new member mistake I apologize

 

[VaderRebel]

Yes you are right total waste of time except I had 2 dealers and Ram support telling me that they’ve never heard of this problem so I wanted something in writing Took truck to dealer and they got a TSB report and the update is supposed to come out early 2019 like you said. It will be sent to your radio and you will install it yourself. And to others I did not mean to start a new post On a subject that already got started a new member mistake I apologize

The response "we've never heard of it" is a natural knee-jerk response all dealer shops and FCA have for known issues... just in case you believe them. I once had a service advisor look me in the eye when I brought my disabled air ride 2016 Rebel in for a nitrogen refill, tell me they had never heard of an issue with cold weather.... I paused in complete shock. Grabbed his jacket sleeve, pulled him over to the all glass shop overhead door, pointed at the 23 other air ride equiped trucks all in different stages of air ride failures and yelled as loud as I could "Are you f☆cking kidding me?"

Never had a problem at me dealer since. And that service advisor is my go to guy... not that I've needed them/him.

 

[Quicker10u]

Same issue here. I select the theme, but if I use the remote start, it's gone in the gauge cluster but not on the radio. It also will randomly switch back to the default theme in the cluster. I use theme 2. Waiting on the update.

 

[JJRamTX]

Following this one, noticed this today and thought it should change color just like the 12 inch screen.

 

[Dennis Emond]

Same issue here. I select the theme, but if I use the remote start, it's gone in the gauge cluster but not on the radio. It also will randomly switch back to the default theme in the cluster. I use theme 2. Waiting on the update.

Ditto!

 

[19 streak]

Is there any update on when this over the air update will be happening? My dealer has no clue

 

[Quicker10u]

@RamCares Can you help us with this??

 

[Capt Joe]

Are you guys talking about the trim color around the tach and speedo.... Are they supposed to change with a theme change? Mine are blue on the limited and do not change with a theme change.

 

[JJRamTX]

Are you guys talking about the trim color around the tach and speedo.... Are they supposed to change with a theme change? Mine are blue on the limited and do not change with a theme change.

Yep, exactly what we are talking about. If you have played with it you see the wallpaper changes between the Tach and Speedo area (TFT) to one of the four themes but not the Blue color rings. Some TFT displays are not saving the correct Wallpaper theme. I am not positive if the color rings are supposed to change but It would be great if they unlocked other colors to set it to if the LEDs that are behind it have tri color blend capability.

 

[Quicker10u]

I am talking about the TFT Display. I will be using theme 2 on my main 8.4 display and I will have the theme 1 or default theme showing on my TFT display in front of the steering wheel. The font, color, background will not match the theme on the 8.4 Display. I have to reset the theme every time I use remote start to get them to match.

 

[RamCares]

Following this one, noticed this today and thought it should change color just like the 12 inch screen.

Ditto!

Is there any update on when this over the air update will be happening? My dealer has no clue

@RamCares Can you help us with this??

Hello All,

First step is to visit our Uconnect site to determine if there is an update available for you vehicle. https://www.driveuconnect.com/support/software-update.html
If a software update is not available I would more then happy to get you escalated to Case Manager that can help during the corrective process.

Please send me an Private Message if you would like to have a case escalated.

Lamar
RAM Social Care Specialist

 

[Jordan2929]

Hello All,

First step is to visit our Uconnect site to determine if there is an update available for you vehicle. https://www.driveuconnect.com/support/software-update.html
If a software update is not available I would more then happy to get you escalated to Case Manager that can help during the corrective process.

Please send me an Private Message if you would like to have a case escalated.

Lamar
RAM Social Care Specialist

I've been having this problem since I bought the truck and just checked to see if my system had an update available, it said my system is up to date. Has RAM said they've released a patch to fix this issue?

 

[Rick3019]

I am talking about the TFT Display. I will be using theme 2 on my main 8.4 display and I will have the theme 1 or default theme showing on my TFT display in front of the steering wheel. The font, color, background will not match the theme on the 8.4 Display. I have to reset the theme every time I use remote start to get them to match.

I took my truck to the dealer for this problem and this is what I got. See attach file

 

[Jordan2929]

I took my truck to the dealer for this problem and this is what I got. See attach file

looks like you took it in two months ago, have you been back since then?

 

[Rick3019]

looks like you took it in two months ago, have you been back since then?

No they said update will be out in first quarter so I am going to go back in April for the steering and brake recall and if the update is not out I will bring this issue up again and we will see what excuses we here now I was not happy when I found out they knew about this problem all along I don’t know why they don’t tell us about it so we’re not all running to the dealer with this problem

 

[Quicker10u]

Hello All,

First step is to visit our Uconnect site to determine if there is an update available for you vehicle. https://www.driveuconnect.com/support/software-update.html
If a software update is not available I would more then happy to get you escalated to Case Manager that can help during the corrective process.

Please send me an Private Message if you would like to have a case escalated.

Lamar
RAM Social Care Specialist

I'm Up to date. As you can see from further posts in this thread @RamCares We are waiting for the next update to rectify the problem. Any update on the release date of that update? Thanks in Advance for your response!

 

[pitboss000]

I'm Up to date. As you can see from further posts in this thread @RamCares We are waiting for the next update to rectify the problem. Any update on the release date of that update? Thanks in Advance for your response!

Ditto here.