4sallypat
Active Member
So here's my rant on a search for a Rebel and I apologize if this is a bit long.....
Yesterday, after hearing from a fellow 5th Gen forum member who picked up a Ram truck and gave me a salesperson referral, I make contact with the sales person.
This Ram dealership is in Costa Mesa, CA (next county over) because they were the only ones that had 35 new gen 2019 Ram Rebels instock.
Compared to other dealers close by, since they had so much inventory, I figured they were worth the drive.
OH NO !
So I call Max B. and introduce myself and tell him that I was referred by a forum member.
1st red flag - Max did not care about the referral or his deal - he just wanted to sell me a truck. Max was offended when I told him that of the 35 Ram Rebels in stock that I could not pick one.
So he asks some sales questions and I give him the answers all time saying that they have the most selection and if I can't find one, I am out of luck.
I offered to send him a PDF build sheet from the Ram website so that he can look for an incoming or on the factory line Rebel that met my needs.
I email him my build sheet and he calls back and starts to ask questions on package options and such.
2nd red flag - Max arrogantly and condescendingly states that a 3.6L engine (base) can not be had on a Rebel and never will be. That was a lie - there were a few Rebels popping up in San Diego and Lake Elsinore using the Ram truck locator. I could tell Max wanted me to just take a V8 truck off their lot and forgo looking for a 3.6L engine. I felt that Max was lazy and didn't want to pick up his fingers to locate an incoming or find a factory order D1 or KZ status.
3rd red flag - Max says why get a V6 engine when a REAL MAN drives a V8 Hemi. I try to explain that I am not going to haul, not going to tow, and need the truck as a daily driver. He didn't get that I wanted an economical truck for commuting. Max tells me that the Hemi is the only engine to get and that paying $2600 for the privilege of driving an eTorque Hemi is what they sell.
BTW: Max making that sexist remark (a REAL MAN) is unheard of these days unless he was raised in a trailer trash town.....
4th red flag - Max would not tell me lease numbers on a Rebel when we started to talk about numbers. He just said he has no idea about residuals and money factors. Huge mistake - all salespeople are taught to give out base numbers when a customers asks - how do they close a customer ???
5th red flag - Max laughs at me when I try to change over to a Big Horn trim with a 3.6L engine and says that a special order will take 6-8 weeks. That was a lie - there were tons of dealers receiving Big Horns with base 3.6L engines. As a matter of fact I just test drove a stripped down Big Horn at an Anaheim dealer 2 weeks prior.
6th red flag - When asked about special ordering, Max immediately changed his superior attitude to that of berating and condescending attitude. Max did not want to do a special order because it means he would have to work. I could tell Max wanted to sell a truck to me now - not in 6-8 weeks for a special order.
How a car dealership survives without having some of their sales on a custom order is beyond me.
I got the impression that as soon as I said none of the Rebels on the lot was what I was looking for he changed his tune and lost his customer service skills.
It was best that we were on the phone because if this happened on the lot, I would have become physical....
As a result, I will obviously not be doing business with this dealer and hope you don't have experience what I went thru.
Yesterday, after hearing from a fellow 5th Gen forum member who picked up a Ram truck and gave me a salesperson referral, I make contact with the sales person.
This Ram dealership is in Costa Mesa, CA (next county over) because they were the only ones that had 35 new gen 2019 Ram Rebels instock.
Compared to other dealers close by, since they had so much inventory, I figured they were worth the drive.
OH NO !
So I call Max B. and introduce myself and tell him that I was referred by a forum member.
1st red flag - Max did not care about the referral or his deal - he just wanted to sell me a truck. Max was offended when I told him that of the 35 Ram Rebels in stock that I could not pick one.
So he asks some sales questions and I give him the answers all time saying that they have the most selection and if I can't find one, I am out of luck.
I offered to send him a PDF build sheet from the Ram website so that he can look for an incoming or on the factory line Rebel that met my needs.
I email him my build sheet and he calls back and starts to ask questions on package options and such.
2nd red flag - Max arrogantly and condescendingly states that a 3.6L engine (base) can not be had on a Rebel and never will be. That was a lie - there were a few Rebels popping up in San Diego and Lake Elsinore using the Ram truck locator. I could tell Max wanted me to just take a V8 truck off their lot and forgo looking for a 3.6L engine. I felt that Max was lazy and didn't want to pick up his fingers to locate an incoming or find a factory order D1 or KZ status.
3rd red flag - Max says why get a V6 engine when a REAL MAN drives a V8 Hemi. I try to explain that I am not going to haul, not going to tow, and need the truck as a daily driver. He didn't get that I wanted an economical truck for commuting. Max tells me that the Hemi is the only engine to get and that paying $2600 for the privilege of driving an eTorque Hemi is what they sell.
BTW: Max making that sexist remark (a REAL MAN) is unheard of these days unless he was raised in a trailer trash town.....
4th red flag - Max would not tell me lease numbers on a Rebel when we started to talk about numbers. He just said he has no idea about residuals and money factors. Huge mistake - all salespeople are taught to give out base numbers when a customers asks - how do they close a customer ???
5th red flag - Max laughs at me when I try to change over to a Big Horn trim with a 3.6L engine and says that a special order will take 6-8 weeks. That was a lie - there were tons of dealers receiving Big Horns with base 3.6L engines. As a matter of fact I just test drove a stripped down Big Horn at an Anaheim dealer 2 weeks prior.
6th red flag - When asked about special ordering, Max immediately changed his superior attitude to that of berating and condescending attitude. Max did not want to do a special order because it means he would have to work. I could tell Max wanted to sell a truck to me now - not in 6-8 weeks for a special order.
How a car dealership survives without having some of their sales on a custom order is beyond me.
I got the impression that as soon as I said none of the Rebels on the lot was what I was looking for he changed his tune and lost his customer service skills.
It was best that we were on the phone because if this happened on the lot, I would have become physical....
As a result, I will obviously not be doing business with this dealer and hope you don't have experience what I went thru.
