ewag
Active Member
Assuming that many of you have a Mopar account that's linked to your truck, and those who have SiriusXM Guardian Active would have a Dashboard that looks similar to this. Note the mileage? I have over 5k miles now, not 12. Until yesterday is actually only showed 5 miles. Here are a few facts:
1. Purchased 5/30 and "everything" was set up within a few days including the RAM site, phone app, SiriusXM radio and Guardian.
2. Uconnect 12" took an update this morning as has been noted already today on other thread. Confirmed update has been installed.
3. Spoke (via chat) w/ Mopar / RAM Cares customer service. They walked me through a bunch of Q&A and diagnostics, ultimately confirming on their end everything seemed to be working correctly, no idea on why the mileage won't update, told me to get in touch w/ SiriusXM
4. Spoke (on the phone) w/ Sirius, when thru that song and dance of questions only to have them tell me that everything on their end is working fine and told me to call Mopar or take the truck to my dealer to see if they can diagnose it
5. Now I'm here....
Interesting to note, the Sirius rep told me they're not aware of any feature thru SiriusXM Guardian or any other service they offer that pulls vehicle mileage and sends it via satellite anywhere else. So IF that's true and if they (or at least that particular person I was talking to) is not aware of their service grabbing info like that, then how is it supposed to get updated on the Mopar website?
So far, no one has told me that it’s NOT supposed to be updated automatically, so I continue to assume it's a problem. If I'm wrong, I'd like to know.
About a week after signing up to Mopar.com I noticed the updates weren't tracking w/ my actual mileage so I e-mailed Uconnect and they said sometimes it just takes a while for everything to get updated. Can't find that e-mail unfortunately, but that's what they said.
Anyone else having this problem, or is it working for you maybe? Any help?
This is somewhat petty of a concern, but I'm paying for it (paid for it when I said "I DO" at the dealership), fair for me to expect it to work correctly, and might be an indication of a different problem.
1. Purchased 5/30 and "everything" was set up within a few days including the RAM site, phone app, SiriusXM radio and Guardian.
2. Uconnect 12" took an update this morning as has been noted already today on other thread. Confirmed update has been installed.
3. Spoke (via chat) w/ Mopar / RAM Cares customer service. They walked me through a bunch of Q&A and diagnostics, ultimately confirming on their end everything seemed to be working correctly, no idea on why the mileage won't update, told me to get in touch w/ SiriusXM
4. Spoke (on the phone) w/ Sirius, when thru that song and dance of questions only to have them tell me that everything on their end is working fine and told me to call Mopar or take the truck to my dealer to see if they can diagnose it
5. Now I'm here....
Interesting to note, the Sirius rep told me they're not aware of any feature thru SiriusXM Guardian or any other service they offer that pulls vehicle mileage and sends it via satellite anywhere else. So IF that's true and if they (or at least that particular person I was talking to) is not aware of their service grabbing info like that, then how is it supposed to get updated on the Mopar website?
So far, no one has told me that it’s NOT supposed to be updated automatically, so I continue to assume it's a problem. If I'm wrong, I'd like to know.
About a week after signing up to Mopar.com I noticed the updates weren't tracking w/ my actual mileage so I e-mailed Uconnect and they said sometimes it just takes a while for everything to get updated. Can't find that e-mail unfortunately, but that's what they said.
Anyone else having this problem, or is it working for you maybe? Any help?
This is somewhat petty of a concern, but I'm paying for it (paid for it when I said "I DO" at the dealership), fair for me to expect it to work correctly, and might be an indication of a different problem.
