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Digital cluster not working

Agreen88

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I’ve started having issues with the digital cluster not wanting to display anything. It acts as if it wants to come on so there’s power to it but I think it’s some sort of shortage. Anybody having this issue?
 

RamCares

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I’ve started having issues with the digital cluster not wanting to display anything. It acts as if it wants to come on so there’s power to it but I think it’s some sort of shortage. Anybody having this issue?

Hi Agreen88,
We're sorry to hear about this! Have you had a chance to address this with your dealer? Please send us a private message and we will gladly look into this further for you.
Lydia
Ram Social Care Specialist
 

Scohen

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Yes, mine started doing this Feb 27, 2019. My problem is intermittent where usually the cluster works but sometimes it doesn't. If it is very dark, you can sometimes see the backlight of the cluster come on for about a second and then go off. The photo below shows the backlight on. The cluster does not come on when the door is opened or engine started. One time the cluster came on while I was drive but usually if it starts off, it stays off. The first time it happened was at night. The next morning it worked fine for three stops around town, but when I started the truck to head to work it was not functioning. I immediately drove to the dealer to show them the problem. They reported that it is a known software problem and at that time FCA did not have a solution. Funny enough, after I picked up the truck that day it the cluster worked just fine for almost a month. Last night it started failing again. I called the dealer this morning and after checking on it, they reported that there was still no fix. It is quite annoying because you have no odometer or trip odometer when this screen fails. 20190227_192833.jpg
 

HeliPilot

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I think you need a different service department. Demand a cluster replacement.
 

XDBrad

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Mine went tango uniform the day I bought mine. Parked it when I got home and the next morning I had only horizontal lines then went dark a day after that. Dealer replaced the display and zero issues since. My dealer never tried to claim a software and just replaced the display. I would absolutely try another service department, yours sounds a but on the lazy side.
 

wwalljr

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Mine went tango uniform the day I bought mine. Parked it when I got home and the next morning I had only horizontal lines then went dark a day after that. Dealer replaced the display and zero issues since. My dealer never tried to claim a software and just replaced the display. I would absolutely try another service department, yours sounds a but on the lazy side.
...tango uniform...you sir, win the day.
 

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