I'm hoping someone on this forum can help provide guidance. I got passed around to 4 different departments for 2 hours on the phone today trying to get answers and the best I got was to call back tomorrow and talk to "Administration".
I bought a Dodge Caliber new in 2007. It came with a factory lifetime power train warranty and I purchased the lifetime Max Care service contract. In 2012, they cancelled the power train warranty because they didn't have record that the mandatory 5 year inspection was done. It was done, at the same time as other maintenance but only the other maintenance was logged into their systems. Unfortunately, I didn't have a copy of the inspection after purging a file cabinet so after going around with Chrysler for a while they refused to honor it and cancelled it. At the time, they told me it would not affect my Max Care contract. And it hasn't, until today. I've used the Max Care numerous times throughout the years and the latest was in March without issue. However, today the dealership had no record of it. I called Chrysler, was told that the Max Care was not valid without the factory lifetime powertrain warranty. However, there is nothing in my copy of the service contract that states that, in fact, the document states explicitly that this is "not part of the factory warranty". They also claimed that it was because the inspection wasn't done in 2012, however there is no requirement for inspection, the closest language I found in the contract was that I had to maintain the vehicle to recommendations. No mention of an inspection.
So here I am wondering why ,today of all days, they've decided to cancel it. If they were going to take that stance (even though my contact language doesn't permit them to) it should have been cancelled 8 years ago.
I feel like they just don't want to honor it anymore because now its getting expensive for them.
Does anyone have any additional background on this that can help me? Obviously, I want to get it reinstated, but if thats not possible, I want someone to provide me with a valid document that says it is actually tied to the factory warranty because my copy does not say that.
This whole thing is making me rethink my '19 Ram, makes me want to sell it and be done with FCA forever.
I bought a Dodge Caliber new in 2007. It came with a factory lifetime power train warranty and I purchased the lifetime Max Care service contract. In 2012, they cancelled the power train warranty because they didn't have record that the mandatory 5 year inspection was done. It was done, at the same time as other maintenance but only the other maintenance was logged into their systems. Unfortunately, I didn't have a copy of the inspection after purging a file cabinet so after going around with Chrysler for a while they refused to honor it and cancelled it. At the time, they told me it would not affect my Max Care contract. And it hasn't, until today. I've used the Max Care numerous times throughout the years and the latest was in March without issue. However, today the dealership had no record of it. I called Chrysler, was told that the Max Care was not valid without the factory lifetime powertrain warranty. However, there is nothing in my copy of the service contract that states that, in fact, the document states explicitly that this is "not part of the factory warranty". They also claimed that it was because the inspection wasn't done in 2012, however there is no requirement for inspection, the closest language I found in the contract was that I had to maintain the vehicle to recommendations. No mention of an inspection.
So here I am wondering why ,today of all days, they've decided to cancel it. If they were going to take that stance (even though my contact language doesn't permit them to) it should have been cancelled 8 years ago.
I feel like they just don't want to honor it anymore because now its getting expensive for them.
Does anyone have any additional background on this that can help me? Obviously, I want to get it reinstated, but if thats not possible, I want someone to provide me with a valid document that says it is actually tied to the factory warranty because my copy does not say that.
This whole thing is making me rethink my '19 Ram, makes me want to sell it and be done with FCA forever.
