I've had other issues with my truck, but I'll stick with the Air Suspension problem for the purposes of this thread.
'19 Ram 1500 Bighorn CC 6'4" bed 4x4 , North Package, Air. 11k miles.
Basics:
-Received truck back from dealer 3rd week of September for other issues I brought it in to have fixed (that weren't fixed). Discovered upon delivery air suspension was "broke"
-Returned truck to dealer 2nd week of October for fixes. They still have it....
-FCA and dealer have "no solution" and there is no ETA for fix.
The very limited backstory:
-When I picked it up after first visit, I noticed the truck was sitting on the rear bumpstops in both Aero and Normal modes, and here's the odd one, it GAINED OR1 and OR2 settings (should just have "off-road") while at the dealer the first time. When truck was purchased it only had "off-road" and anything above showed "selected ride height not permitted" on EVIC...not now, it has 2 off-road settings..The truck literally sits 1.5 inches too low in both Aero and Normal and has 2 off-road settings now...but zero codes, error messages, or when they "plug-in" it says all is fine. They've re-flashed, re-programmed, etc.
-Dealer has had it for nearly 9 weeks to fix, and an additional 3 weeks prior for other issues that haven't been fixed either (crooked bumper, EVIC screen and 8.4 not matching, and B-Pillar weatherstripping warped. All the while the dealer has been telling me (when they actually called me) that the issues "were being fixed", otherwise I would have picked it up!
I'm numb. Dealer is a travesty, and I've proposed 2 months of truck payments and truck FIXED truck as an offer to make things right, but "lemon" is on my mind (or has been for a while).
-Today, dealer calls me (we're at 9 weeks now) and says he's been on the phone with FCA for 3 days straight and they have no solution for the air suspension.
-I'm entering 12 weeks that they have had it for the bumper and weatherstripping; both have had parts replaced, but are worse now than before.
Has anyone here had similar issues with their air suspension? I'm out of patience and have called an attorney.
'19 Ram 1500 Bighorn CC 6'4" bed 4x4 , North Package, Air. 11k miles.
Basics:
-Received truck back from dealer 3rd week of September for other issues I brought it in to have fixed (that weren't fixed). Discovered upon delivery air suspension was "broke"
-Returned truck to dealer 2nd week of October for fixes. They still have it....
-FCA and dealer have "no solution" and there is no ETA for fix.
The very limited backstory:
-When I picked it up after first visit, I noticed the truck was sitting on the rear bumpstops in both Aero and Normal modes, and here's the odd one, it GAINED OR1 and OR2 settings (should just have "off-road") while at the dealer the first time. When truck was purchased it only had "off-road" and anything above showed "selected ride height not permitted" on EVIC...not now, it has 2 off-road settings..The truck literally sits 1.5 inches too low in both Aero and Normal and has 2 off-road settings now...but zero codes, error messages, or when they "plug-in" it says all is fine. They've re-flashed, re-programmed, etc.
-Dealer has had it for nearly 9 weeks to fix, and an additional 3 weeks prior for other issues that haven't been fixed either (crooked bumper, EVIC screen and 8.4 not matching, and B-Pillar weatherstripping warped. All the while the dealer has been telling me (when they actually called me) that the issues "were being fixed", otherwise I would have picked it up!
I'm numb. Dealer is a travesty, and I've proposed 2 months of truck payments and truck FIXED truck as an offer to make things right, but "lemon" is on my mind (or has been for a while).
-Today, dealer calls me (we're at 9 weeks now) and says he's been on the phone with FCA for 3 days straight and they have no solution for the air suspension.
-I'm entering 12 weeks that they have had it for the bumper and weatherstripping; both have had parts replaced, but are worse now than before.
Has anyone here had similar issues with their air suspension? I'm out of patience and have called an attorney.