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AC Shut off Issue

the09nance

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So i had an issue with my brand new 2019 Ram 1500 with 700 miles on it. I had the AC at LO setting and had it blower hard for a good 10 minutes. I took a slight left turn and when I did I felt the motor shutter a little bit and as that happened the AC Shut completely off. It looks a few seconds of me touching the buttons to get it to react again and it started blowing again one I pressed auto AC. has anyone else had this happen? what should i do?
 

RamCares

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So i had an issue with my brand new 2019 Ram 1500 with 700 miles on it. I had the AC at LO setting and had it blower hard for a good 10 minutes. I took a slight left turn and when I did I felt the motor shutter a little bit and as that happened the AC Shut completely off. It looks a few seconds of me touching the buttons to get it to react again and it started blowing again one I pressed auto AC. has anyone else had this happen? what should i do?

I am very sorry to hear this happened, the09nance. I can't provide any technical advice but if you end up going to the dealer to get this inspected, let me know. I am available via direct message and would be glad to get this over to a Case Specialist for further handling.

Jasmine
Ram Social Care Specialist
 

tosmith50

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I am very sorry to hear this happened, the09nance. I can't provide any technical advice but if you end up going to the dealer to get this inspected, let me know. I am available via direct message and would be glad to get this over to a Case Specialist for further handling.

Jasmine
Ram Social Care Specialist

Same thing happens to my 2019 1500. Blower shuts off like a blown fuse. Comes back on in about a minute. Been to the dealer twice and they can't replicate it.

Tim
 

Thewrangler73

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I have the issue that only at highway speeds If I have the fan shut off I can occasionally hear air coming through the passenger dash vents. It will be really loud for a few seconds and then go away. Took me forever to figure out it was the sound of the vents, I spent about 70 miles on the interstate trying to listen and figure out what it was.
 

AFTERMATH1500

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Same issue with my 19. Highway speeds ac stops on drivers side and blows on pass side only. Does this for a min then is back to normal.
 

RamCares

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Same thing happens to my 2019 1500. Blower shuts off like a blown fuse. Comes back on in about a minute. Been to the dealer twice and they can't replicate it.

Tim
Same issue with my 19. Highway speeds ac stops on drivers side and blows on pass side only. Does this for a min then is back to normal.
@RamCares anything that can be done about this?

Hi everyone,
We're sorry to hear about the trouble you've been having with your A/C. We would like to have this documented and looked into further as well as have a case escalated so a Case Specialist can work with your dealers to help find a potential solution to this. In order to gather some additional information, please send us a private message at your earliest convenience.
Lydia
Ram Social Care Specialist
 

SynAckuL

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This has happened to me three times now, all at low speeds. It's reaching the high 90's here in southern Florida, so we have the A/C on high pretty much all of the time. It happened yesterday when I was driving between stop signs in my subdivision after just leaving the house. About a minute into the drive, the A/C went off completely. Buttons for the A/C did not work. I asked my daughter to take out her phone and start filming. About a minute later, everything came back on. This vehicle is being bought back, so I'm not really worried about it.
 

Thewrangler73

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This has happened to me three times now, all at low speeds. It's reaching the high 90's here in southern Florida, so we have the A/C on high pretty much all of the time. It happened yesterday when I was driving between stop signs in my subdivision after just leaving the house. About a minute into the drive, the A/C went off completely. Buttons for the A/C did not work. I asked my daughter to take out her phone and start filming. About a minute later, everything came back on. This vehicle is being bought back, so I'm not really worried about it.
Do you mind if I ask why it's being bought back? Is it a lemon?
 

SynAckuL

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Do you mind if I ask why it's being bought back? Is it a lemon?

Multiple issues, but mainly transmission. FCA offered a replacement before we go to the Florida Attorney General's hearing for the Lemon Law process.
 

Thewrangler73

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Multiple issues, but mainly transmission. FCA offered a replacement before we go to the Florida Attorney General's hearing for the Lemon Law process.
Just looking for a little insight since I may have to go this route for mine, did they make you get the EXACT same truck, or were you able to make minor changes?
 

SynAckuL

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Just looking for a little insight since I may have to go this route for mine, did they make you get the EXACT same truck, or were you able to make minor changes?

I'm in Florida so I'm only familiar with the laws in this state. Additionally, I am not a lawyer and heed all of the other standard disclaimers. This is my personal experience, so your mileage may vary.

In Florida, there are several routes you can take.
1) Hire a lawyer to work a Magnusson-Moss Act case on your behalf. In this scenario, the lawyer is paid by the manufacturer, and you are normally out of pocket $0 whether you win or lose. Normally, you'll keep the vehicle, get it repaired, and win a small sum for your trouble.
2) Hire a lawyer to work a state Lemon-Law case on your behalf. Normally, this would cost you out of pocket, or the lawyer may take a portion of the winnings.
3) Do it yourself. Florida's laws are clear, and they have a great Attorney General's Office legal staff that help you by answering questions.

I took route #3. I filed the paperwork myself after the 3rd repair attempt. The manufacturer had 10 calendar days to respond with a desire to seek a 4th and final repair attempt. They missed the deadline by 2 days, and I held them to it, so there was no 4th and final repair attempt. At that point, FCA offered a replacement instead of having me continue with the Lemon Law claim. From what I can tell, it is better if they avoid going to a hearing, because if they lose and are required to exchange or buy back the vehicle, the title will be marked as such - hurting the resale value. If they avoid the hearing and a negative outcome, they can fix the problems and resell the vehicle as used.

They use some formulas to work the numbers, but as I understand it, it's usually MSRP for MSRP. That doesn't mean you have to get the exact same vehicle - or even the same manufacturer (Dodge or Jeep vs Ram, for instance), but any amount over the original MSRP is out of your pocket, plus the tax difference. In my case, any amount under (up to $2000) was refundable. In Florida, you'll lose a usage fee, which is calculated by state guidelines. You'll recoup any expenses or additions to the vehicle that you have receipts for and can provide to them, including things like LineX, seat covers, mufflers, etc. Any warranties can be carried over, or refunded to the loan.

In the end, the formula looks something like this:
New MSRP - Old MSRP = MSRP Liability
MSRP Liability * Tax Rate = Tax Liability

Loan Payoff + Usage Fee + MSRP Liability + Tax Liability - Accessory Credits = Final Cost to you for financing.

If the MSRP is the same, or you pay down the new vehicle, the loan agent may just substitute the new VIN for the old VIN in what's called a substitution of collateral. As I understand it, this doesn't require a new loan or another hit on your credit.

If your MSRP is not the same, or if you do not pay down the new vehicle, you will likely be required to take out a new loan for the new vehicle.

In my particular case, I custom built a new vehicle that was about $8,000 more than my old MSRP. This was offset by the credits and warranties I cancelled. I only had around 3,000 miles when all this occurred. If you have many more miles, you may not make out the same way. The key to all of this is: know your state laws.

Good luck if you decide to pursue this option. It will definitely take a while from start to finish.
 

MFALRAM

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Funny to see this I bought my ram this past August. I was driving down the road with a/c on low made a left hand turn and it completely shut off came back on a minute later. This is the first time it happened this past week since owning the truck.Getting a little frustrated now. First my fog light on drivers side was the passenger fog light upside down to fit . Had my steering rack replaced due to the steering sticking on left hand turns also have a horrible brake squeal that the dealer hasn’t fixed which is making me mad you can only clean up the brakes so many times and no difference. It gets very frustrating that the dealers are afraid to fix anything without rams approval. Time to step up on customer service Ram. I don’t mind having problems with this vehicle but to jump thru hoops to get things fixed is ridiculous. Love my Ram hate the way Ram makes the dealers have to prove something is wrong before they fix things and the fact to get anything fixed you have to call ram to escalate the situation. The fact @RamCares actually needs to start caring. Take care of your customers and your customers will take care of you. That simple.
 

Thewrangler73

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I'm in Florida so I'm only familiar with the laws in this state. Additionally, I am not a lawyer and heed all of the other standard disclaimers. This is my personal experience, so your mileage may vary.

In Florida, there are several routes you can take.
1) Hire a lawyer to work a Magnusson-Moss Act case on your behalf. In this scenario, the lawyer is paid by the manufacturer, and you are normally out of pocket $0 whether you win or lose. Normally, you'll keep the vehicle, get it repaired, and win a small sum for your trouble.
2) Hire a lawyer to work a state Lemon-Law case on your behalf. Normally, this would cost you out of pocket, or the lawyer may take a portion of the winnings.
3) Do it yourself. Florida's laws are clear, and they have a great Attorney General's Office legal staff that help you by answering questions.

I took route #3. I filed the paperwork myself after the 3rd repair attempt. The manufacturer had 10 calendar days to respond with a desire to seek a 4th and final repair attempt. They missed the deadline by 2 days, and I held them to it, so there was no 4th and final repair attempt. At that point, FCA offered a replacement instead of having me continue with the Lemon Law claim. From what I can tell, it is better if they avoid going to a hearing, because if they lose and are required to exchange or buy back the vehicle, the title will be marked as such - hurting the resale value. If they avoid the hearing and a negative outcome, they can fix the problems and resell the vehicle as used.

They use some formulas to work the numbers, but as I understand it, it's usually MSRP for MSRP. That doesn't mean you have to get the exact same vehicle - or even the same manufacturer (Dodge or Jeep vs Ram, for instance), but any amount over the original MSRP is out of your pocket, plus the tax difference. In my case, any amount under (up to $2000) was refundable. In Florida, you'll lose a usage fee, which is calculated by state guidelines. You'll recoup any expenses or additions to the vehicle that you have receipts for and can provide to them, including things like LineX, seat covers, mufflers, etc. Any warranties can be carried over, or refunded to the loan.

In the end, the formula looks something like this:
New MSRP - Old MSRP = MSRP Liability
MSRP Liability * Tax Rate = Tax Liability

Loan Payoff + Usage Fee + MSRP Liability + Tax Liability - Accessory Credits = Final Cost to you for financing.

If the MSRP is the same, or you pay down the new vehicle, the loan agent may just substitute the new VIN for the old VIN in what's called a substitution of collateral. As I understand it, this doesn't require a new loan or another hit on your credit.

If your MSRP is not the same, or if you do not pay down the new vehicle, you will likely be required to take out a new loan for the new vehicle.

In my particular case, I custom built a new vehicle that was about $8,000 more than my old MSRP. This was offset by the credits and warranties I cancelled. I only had around 3,000 miles when all this occurred. If you have many more miles, you may not make out the same way. The key to all of this is: know your state laws.

Good luck if you decide to pursue this option. It will definitely take a while from start to finish.
Thanks for the info, I really appreciate it! I'm hoping I won't have to go down this road, but my truck is a major safety hazard (see post titled "truck died last night" for the full story). From what I've read, North Dakota lemon law is pretty straight forward, but it can be a real pain in the ***. I'm sitting at 6000 right now for miles.
 

RamCares

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Funny to see this I bought my ram this past August. I was driving down the road with a/c on low made a left hand turn and it completely shut off came back on a minute later. This is the first time it happened this past week since owning the truck.Getting a little frustrated now. First my fog light on drivers side was the passenger fog light upside down to fit . Had my steering rack replaced due to the steering sticking on left hand turns also have a horrible brake squeal that the dealer hasn’t fixed which is making me mad you can only clean up the brakes so many times and no difference. It gets very frustrating that the dealers are afraid to fix anything without rams approval. Time to step up on customer service Ram. I don’t mind having problems with this vehicle but to jump thru hoops to get things fixed is ridiculous. Love my Ram hate the way Ram makes the dealers have to prove something is wrong before they fix things and the fact to get anything fixed you have to call ram to escalate the situation. The fact @RamCares actually needs to start caring. Take care of your customers and your customers will take care of you. That simple.

Hi MFALRAM,
We certainly understand your frustration. We would like to help you get these concerns fully addressed with the help of your dealer. Please send us a private message at your earliest convenience.
Lydia
Ram Social Care Specialist
 

dsn112

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Just happened to me for the first time. Coming to a stop before making a right turn. Completely stopped. Had the temp on LO, and fan on max since I have to because this AC is horrible.


Sent from my iPhone using Tapatalk
 

usedup

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The work order report said they replaced a transducer and replaced a leaky O-ring that caused the freon to leak out.
 

RamCares

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Just happened to me for the first time. Coming to a stop before making a right turn. Completely stopped. Had the temp on LO, and fan on max since I have to because this AC is horrible.


Sent from my iPhone using Tapatalk

Hi dsn112,
Please send us a private message if this continues to happen as we would like to have this documented and looked into further.
Lydia
Ram Social Care Specialist
 

Kewlone2gq

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I am glad I found this forum, thought I was going crazy. SynAckuL described that exact same experience I had. It was a hot day, so I used the remote start to cool down the interior. Just started driving thru the residential area and at 1st stop sign, felt a strange engine response and ac shut off. It came back on again in about 15 to 30 seconds. Same events at 2nd stop sign. I did turn off max ac after that second time and it never happened again, but that may just be a coincidence. I have just under 400 miles, so I will be prepared to record now that I see others are reporting this issue. One thing new that I can add is that the day before, my vehicle was in the shop for the ORC Power-Down Flash recall.
 

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