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19 back at dealer again (UPDATE)

whododat

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Well, the wife drove it home the other night in 4wd auto due to the snowstorm and the service electronic stability and engine light came on. I went out the next day and same lights came one followed by an email advising me to take it to the dealer immediately, which we did. So now the wait begins. I can't tell you how disappointed we are in this truck as it has had several problems since new. To top it off, they would not offer a loaner until they inspected it. Service tech advised me they changed their loaner policy since the truck was there the last time. I am sure it is due to the amount of vehicles being brought back for issues.
I will update when I get the truck back.

**Dealer called yesterday and said it was a defective vacuum pump. They gave me a Corolla as a loaner vehicle, so I got that going for me, which is nice...............**
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Dontfront82

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I'm with you pal, I got 1800 miles on my 19 ram and got a cylinder 1 misfire. Dealer service station won't open till monday so I'm waiting, then once I turn it in. Even more wait. Wtf. I pray they have a good explanation for the check engine. it's a 60k truck and it's bs
 

RamCares

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Well, the wife drove it home the other night in 4wd auto due to the snowstorm and the service electronic stability and engine light came on. I went out the next day and same lights came one followed by an email advising me to take it to the dealer immediately, which we did. So now the wait begins. I can't tell you how disappointed we are in this truck as it has had several problems since new. To top it off, they would not offer a loaner until they inspected it. Service tech advised me they changed their loaner policy since the truck was there the last time. I am sure it is due to the amount of vehicles being brought back for issues.
I will update when I get the truck back.
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We're very sorry about this inconvenience, whododat. Please send us a private message if you need any additional assistance while your truck is at the dealer. We'd be happy to look into this a bit further for you.
Lydia
Ram Social Care Specialist
 

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