I've had my 2019 Ram 1500 for two weeks. I have not been able to get the XM 360L to work properly. I can receive XM channels but my unit does not save favorite channels nor does it allow me to create profiles or listeners. When attempting to create an avatar for the profile it freezes or I get an error. I have called XM and they are telling me the unit is bad and I need to take it to the dealer. I think if I reset the unit and start all over again, it may work. I have no issue with taking it to the dealer, I'm just curious if anyone else is experiencing the issue and could it be resolved by resetting and starting the setup from scratch. Great forum site!!