12" Uconnect Reset?

Cruzer1

New Member
Joined
Mar 27, 2018
Messages
9
Likes
5
Points
3
Location
Ohio
#1
I've had my 2019 Ram 1500 for two weeks. I have not been able to get the XM 360L to work properly. I can receive XM channels but my unit does not save favorite channels nor does it allow me to create profiles or listeners. When attempting to create an avatar for the profile it freezes or I get an error. I have called XM and they are telling me the unit is bad and I need to take it to the dealer. I think if I reset the unit and start all over again, it may work. I have no issue with taking it to the dealer, I'm just curious if anyone else is experiencing the issue and could it be resolved by resetting and starting the setup from scratch. Great forum site!!
Uconnect Error.jpg
 

alwi228

Moderator
Staff member
Site Supporter
Joined
May 22, 2018
Messages
431
Likes
470
Points
63
#2
gehhh, I find it a little surprising that XM immediately said "call FCA for a new unit". Seems extreme, let us know what you find out! My 12" has been great, it has froze a few times by not displaying any info for radio, but just pressing climate and back to radio straightened it out. Best of luck
 

alacombe

Well-Known Member
Joined
Apr 15, 2018
Messages
1,221
Likes
481
Points
83
#3
1st yr fancy stuff is released is not the time I would want to buy it.
 

Chirp08

New Member
Joined
Feb 8, 2018
Messages
23
Likes
3
Points
3
#4
On the last gen you could reboot the system by pressing in the tune and volume knobs simultaneously for around 10 seconds until the screen turned off. I have to reboot mine about once a month it seems. I'd imagine they kept it the same on these.

Somewhere within the settings menu of the system there should be a factory reset option as well, which should clear out any preferences, used when you trade your truck in.
 

alacombe

Well-Known Member
Joined
Apr 15, 2018
Messages
1,221
Likes
481
Points
83
#6
Between not like the dial shifter and not looking the fancy first year stuff, what exactly attracted you to purchase an 19 Ram? Just curious
Free truck? lemon law? I didn't get the fancy touch screen and or e-torque. I am skeptical of both being its 1yrs release like many others
 

202snowman

Well-Known Member
Staff member
Site Supporter
Joined
May 25, 2018
Messages
394
Likes
387
Points
63
Location
Rochester, NY
#7
Free truck? lemon law? I didn't get the fancy touch screen and or e-torque. I am skeptical of both being its 1yrs release like many others
Gotcha. Surprised you didn't go for a 2018 version, since it would have more of the bugs worked out...was that an option?
 

alacombe

Well-Known Member
Joined
Apr 15, 2018
Messages
1,221
Likes
481
Points
83
#8
Gotcha. Surprised you didn't go for a 2018 version, since it would have more of the bugs worked out...was that an option?
It was an option but I figured for re-sale value I would be getting more for my money going with the 2019. FCA allowed me to pick a 2017, 2018, and or 2019. FCA allowed me to pick one on my dealers lot or build one.
 

Cruzer1

New Member
Joined
Mar 27, 2018
Messages
9
Likes
5
Points
3
Location
Ohio
#9
Thanks for the suggestion of holding down the volume and tuning buttons. I'll give that a shot. I expect to encounter a few bugs so I'm okay with that aspect. I am a technology guy so I know that consumers/users are sometimes the best testers (lol). I am hoping to figure it out before taking it in. I had a used 2014 1500 Laramie that I absolutely loved, my first full sized truck. I was blown away by the design and features of the new 2019 so I jumped when I found one equipped the way I wanted. No regrets.
 
Joined
May 3, 2018
Messages
38
Likes
55
Points
18
Location
Michigan
#10
Thanks for the suggestion of holding down the volume and tuning buttons. I'll give that a shot. I expect to encounter a few bugs so I'm okay with that aspect. I am a technology guy so I know that consumers/users are sometimes the best testers (lol). I am hoping to figure it out before taking it in. I had a used 2014 1500 Laramie that I absolutely loved, my first full sized truck. I was blown away by the design and features of the new 2019 so I jumped when I found one equipped the way I wanted. No regrets.
Hi Cruzer1,

We're sorry to see that you are having a tough time with your Uconnect system. We would be happy to create a case and document this on your behalf. Please send us a PM with your VIN and mileage to get started.

Darlene
Ram Social Care Specialist
 

Cruzer1

New Member
Joined
Mar 27, 2018
Messages
9
Likes
5
Points
3
Location
Ohio
#11
Hi Cruzer1,

We're sorry to see that you are having a tough time with your Uconnect system. We would be happy to create a case and document this on your behalf. Please send us a PM with your VIN and mileage to get started.

Darlene
Ram Social Care Specialist
Was a case opened? I haven't heard anything from Ram. Kinda embarrassing when I show off this large screen media center to friends and tell them that it doesn't work.
 

Cruzer1

New Member
Joined
Mar 27, 2018
Messages
9
Likes
5
Points
3
Location
Ohio
#12
Here is an update on my Uconnect issues. The dealer was not able to resolve the Uconnect Sirius XM issue. They said it was a known issue. I was told that a future software update would be needed to resolve the problem. They told me to expect an update with the next month or two. So much for enjoying the fancy 12" inch screen functions this summer. I do give credit to the RamCares representative. They have expedited the issue with Ram. Not sure if the 12" media center is ready for public enjoyment.
 

Kramersp

Well-Known Member
Joined
May 18, 2018
Messages
383
Likes
332
Points
63
#13
Oh cool. They sold you a defective product and are now telling you to wait with no firm answer as to when a fix would come out. Dang man.
 
Joined
Jul 8, 2018
Messages
102
Likes
75
Points
28
Age
47
#16
Such is the nature of software. My 2014 Jeep's RA4 Uconnect has been updated 5 times in 5 years. It was a year 1 redesign as well. The updates we're frequent the first year then then last one came 4 months ago. I have no complaints.
 

Users Who Are Viewing This Thread (Users: 1, Guests: 0)

Top