12" UConnect 4 screen flickering and non responsive. Is there a solution?

[ImEngineer]

My 2019 1500 with the 12" UConnect 4 screen intermittently flickers and becomes non responsive. Sometimes restarting the truck fixes the issue, but it usually comes back within a few days. I disconnected the battery overnight, and that seemed to fix the issue for a few weeks, but the problem persists. I also updated the software to 40.1, that didn't work either.

I have read plenty forums on the issue, but have not found any definitive solutions. Is there a sure-fire solution? This seems to be a common enough problem that there should be a pattern to the cause and therefore the solution.

 

[ImEngineer]

@RamCares Do you have any guidance on this issue?

 

[ImEngineer]

I had the following work done on the radio last year. It temporary fixed the issue, but clearly was not the definitive solution.

I can't remember, and I can't tell based on this invoice if they replaced the screen or the radio gateway module or something else.

 

[RamCares]

@RamCares Do you have any guidance on this issue?

Thanks for the tag, ImEngineer!

I received your PM and will be able to assist further from there.

Steph
Ram Cares

 

[ImEngineer]

RESOLUTION: In case anyone is wondering, the dealer has now diagnosed the screen as failing internally. Since they replaced only the radio module before, and not the screen, the dealer initially told me this repair would not be covered under warranty. $1800. However, I asked if they would be able to replace it under warranty anyways under Goodwill. After waiting a couple days for a reply from a regional warranty manager, they said they would replace the screen under warranty since they could see based on my previous repair orders that this has been an issue with the truck since brand new.