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Heres a discussion on dealer mode on this site. Only useful to see what version you have. Theres another discussion somewhere on here that lays out what the update fixes.
https://5thgenrams.com/community/threads/dealer-mode-for-8-4-uconnect-4-non-nav-not-4c.6341/
I checked mine on the uconnect website and it showed nothing for mine.
I took mine in a few weeks ago for the recalls and check for uconnect update. They had to load the update to a flash drive then load it to my truck. Took 2 days cause they didn't know they had to download it.
My radio was...
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